Principal Customer Success Engineer

🕒 August 21

🇺🇸 United States – Remote

💵 $220k - $240k / year

⏰ Full Time

🔴 Lead

🧑‍🔧 Technical Customer Success Manager

👻 Ghost score 24%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cyera

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Cyera is a pioneering company focused on data security for enterprises, particularly in the realm of data discovery and risk management. Their innovative platform is designed to help businesses secure their data by providing critical insights into what data they have, where it's stored, who can access it, and identifying potential risks. Cyera offers a comprehensive suite of services including Data Security Platform Modules, Data Loss Prevention, Identity Access management, and Data Breach Readiness. The company's solutions facilitate compliance, minimize data breach impacts, and support business growth through secure data initiatives. Trusted by enterprises across various industries, Cyera empowers companies with speed and precision to protect their valuable data assets.

📋 Description

• Act as the executive-facing leader for Cyera's engagement with major customers • Build trusted relationships with CISOs, CIOs, Chief Data Officers, Risk and Compliance leaders, and other senior stakeholders • Guide customers through their data security journey, defining strategy, priorities, operating models, and success measures • Lead executive steering committees, strategic reviews, and outcome-focused planning sessions • Own the overall success of the customer's Cyera program and strategic roadmap • Orchestrate Cyera teams across Customer Success Engineering, Managed Services, Deployment, Professional Services, Support, Product, and Sales • Align customer and Cyera stakeholders around shared objectives, priorities, and measurable outcomes • Drive program governance, risk management, executive communications, and execution across multiple workstreams • Ensure customer progress through adoption, maturity, and value realization milestones • Help customers expand and mature their DSPM and broader Data Security programs • Identify opportunities to extend Cyera's impact across additional business units, use cases, and strategic initiatives • Partner with Sales and Customer Success leadership on account growth, renewals, and expansion opportunities • Act as the voice of the customer within Cyera • Partner with Product Management and R&D to advocate for customer requirements and influence product direction

🎯 Requirements

• Significant experience leading enterprise security, data, risk, transformation, or technology programs within large regulated organisations • Strong understanding of Data Security, DSPM, Data Governance, Data Risk Management, or related disciplines • Experience working with executive stakeholders in complex enterprise environments, ideally within financial services • Demonstrated executive presence and the ability to influence, persuade, and build consensus across diverse stakeholder groups • Proven ability to lead large cross-functional programs and coordinate multiple teams toward shared outcomes • Exceptional communication, stakeholder management, and leadership skills • Ability to combine strategic thinking with disciplined execution in fast-paced environments

🏖️ Benefits

• Ability to work remotely • Office setup reimbursement • Unlimited PTO • Paid holidays and sick time • Health, vision, and dental insurance • Life, short and long-term disability insurance • Potential merit increases based on individual or company performance, time in role, and other discretionary factors

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