Senior Customer Success Engineer

🔥 0 minutes ago

🇨🇦 Canada – Remote

⏰ Full Time

🟠 Senior

🧑‍🔧 Technical Customer Success Manager

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cyera

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Cyera is a pioneering company focused on data security for enterprises, particularly in the realm of data discovery and risk management. Their innovative platform is designed to help businesses secure their data by providing critical insights into what data they have, where it's stored, who can access it, and identifying potential risks. Cyera offers a comprehensive suite of services including Data Security Platform Modules, Data Loss Prevention, Identity Access management, and Data Breach Readiness. The company's solutions facilitate compliance, minimize data breach impacts, and support business growth through secure data initiatives. Trusted by enterprises across various industries, Cyera empowers companies with speed and precision to protect their valuable data assets.

📋 Description

• Serve as the primary technical expert on the Cyera Platform • Establish trusted-advisor relationships with customers from practitioners to executives • Drive customer adoption through onboarding and training • Understand customer requirements, challenges, and desired business outcomes • Design and deliver customized use cases using a consultative approach • Drive sustained platform adoption, customer engagement, expansion, business objectives, and technology objectives • Identify and resolve blockers to customer success with peers • Advocate for customer feedback and influence Cyera’s roadmap and product development • Use self-paced training resources to support customer education • Troubleshoot and resolve technical customer issues • Monitor and report customer well-being, health, and usage indicators • Develop joint success plans with customers • Document and share best practices internally and externally • Mentor team members and support professional development • Participate in interviewing and onboarding team members • Conduct Quarterly Business Reviews to evaluate progress and identify improvements

🎯 Requirements

• Associates degree or equivalent experience required • Bachelor’s degree in Computer Science or similar experience a plus • 12 years experience in Strong project management skills, enabling you to effectively plan, organize, and execute multiple projects simultaneously while maintaining a strong attention to detail • A self-starter who thrives in an ambiguous, fast-paced, and deadline-oriented startup environment • A results-oriented mindset, with a proven track record of driving revenue growth, ensuring customer satisfaction, promoting feature adoption, and maximizing customer retention • Prior experience collaborating with Development teams • Proficiency in SQL, scripting languages (e.g., Python or equivalent), and hands-on experience with cloud environments • 3+ years of hands-on experience with data technologies and cloud technologies, including databases, cloud infrastructure and basic administration (e.g., cloud networking, data and compute assets, IAM and permissions, etc,) • Experience with programming or scripting languages and familiarity with APIs and web services • Demonstrated expertise in DLP (Data Loss Prevention), Data Privacy/Protection, DSPM/CSPM (Cloud Security Posture Management), SIEM (Security Information and Event Management), or vulnerability management with hands-on experience preferred • Prior experience working in a software company in a technical customer-facing role is essential • Demonstrated track record of owning customer relationships, including onboarding, renewal, and expansion • A self-motivated, proactive, and innovative team player who consistently strives to inspire customer loyalty • Excellent interpersonal and customer relations skills, particularly when it comes to building and nurturing strategic relationships • A clear and concise verbal and written communicator, capable of conveying complex information effectively • Proficiency in leading both executive meetings and technical workshops, demonstrating confidence and expertise • Ability to work autonomously, tackling even the most intricate challenges, and successfully completing tasks that may lack comprehensive documentation • Travel between 25-50% annually

🏖️ Benefits

• Ability to work remotely, with office setup reimbursement • Competitive salary • Paid holidays and sick time • Health, vision, and dental insurance