Senior Customer Success Engineer

🔥 0 minutes ago

🇨🇦 Canada – Remote

⏰ Full Time

🟠 Senior

🧑‍🔧 Technical Customer Success Manager

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cyera

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Cyera is a pioneering company focused on data security for enterprises, particularly in the realm of data discovery and risk management. Their innovative platform is designed to help businesses secure their data by providing critical insights into what data they have, where it's stored, who can access it, and identifying potential risks. Cyera offers a comprehensive suite of services including Data Security Platform Modules, Data Loss Prevention, Identity Access management, and Data Breach Readiness. The company's solutions facilitate compliance, minimize data breach impacts, and support business growth through secure data initiatives. Trusted by enterprises across various industries, Cyera empowers companies with speed and precision to protect their valuable data assets.

📋 Description

• Serve as the primary technical expert on the Cyera Platform • Act as a trusted advisor to customers from practitioners to executives • Drive customer adoption through onboarding and training • Understand customer requirements, challenges, and desired business outcomes • Design and deliver customized use cases using a consultative approach • Drive sustained adoption, customer value, and return on investment • Lead ongoing customer engagement and expansion • Identify and resolve obstacles and blockers to customer success • Advocate for customer feedback and influence Cyera’s roadmap and product development • Support customer education through self-paced training resources • Troubleshoot and resolve technical issues • Monitor and report customer health, usage indicators, and overall well-being • Develop joint success plans with customers • Document and share best practices internally and externally • Mentor team members and support professional development • Participate in interviewing and onboarding new team members • Conduct Quarterly Business Reviews and identify improvement opportunities

🎯 Requirements

• Associates degree or equivalent experience required • Bachelor’s degree in Computer Science or similar experience a plus • 12 years experience in Strong project management skills, enabling you to effectively plan, organize, and execute multiple projects simultaneously while maintaining a strong attention to detail • 3+ years of hands-on experience with data technologies and cloud technologies, including databases, cloud infrastructure and basic administration • Proficiency in SQL, scripting languages (e.g., Python or equivalent), and hands-on experience with cloud environments • Experience with programming or scripting languages and familiarity with APIs and web services • Demonstrated expertise in DLP, Data Privacy/Protection, DSPM/CSPM, SIEM, or vulnerability management with hands-on experience preferred • Prior experience working in a software company in a technical customer-facing role is essential • Track record of owning customer relationships, including onboarding, renewal, and expansion • Prior experience collaborating with Development teams • Strong project management skills • Self-starter able to thrive in an ambiguous, fast-paced, deadline-oriented startup environment • Results-oriented mindset with a track record of driving revenue growth, customer satisfaction, feature adoption, and customer retention • Self-motivated, proactive, and innovative team player • Excellent interpersonal and customer relations skills • Clear and concise verbal and written communication skills • Proficiency in leading executive meetings and technical workshops • Ability to work autonomously and tackle intricate challenges • Ability to travel 25–50% annually

🏖️ Benefits

• Ability to work remotely, with office setup reimbursement • Competitive salary • Paid holidays and sick time • Health, vision, and dental insurance • Potential merit increases based on individual or company performance, time in role, and other discretionary factors • Travel opportunity between 25–50% annually