Customer Service Representative

🕒 4 days ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Daikin Comfort

WebsiteLinkedInAll Job Openings

10,000+ employees

🏗️ Construction

🏥 Healthcare

🏭 Manufacturing

Construction • Healthcare • Manufacturing

Daikin Comfort is a global indoor comfort solutions provider that designs, manufactures, and supports energy-efficient heating, ventilation and air conditioning (HVAC) systems for homes and contractors. The company offers a broad portfolio including air conditioners, heat pumps (including inverter-driven and R-32 refrigerant models), ductless mini-splits, gas furnaces, air handlers, indoor air quality products, smart thermostats, and cloud-connected apps and services. Daikin Comfort emphasizes sustainability, innovation, contractor support, warranties, rebates and financing to help homeowners plan, install, and manage efficient home comfort systems.

📋 Description

• Provide quality customer service via telephone, email, chat, and form-fill contacts for homeowners, distributors, dealers, and internal and external customers • Develop a deep understanding of products or services, including features, benefits, and competitive advantages • Provide consumers with information regarding products, rebates, financing, and targeted marketing campaigns • Coordinate with dealers for effective consumer handoffs and product recommendations • Generate warm leads through inbound calls and completed forms and forward leads to HVAC dealers and contractors • Meet sales and call center performance levels defined in KPIs and SLAs • Perform data entry, document reviews, tracking, and maintenance of customer and sales records • Consult with internal technical experts to answer consumer questions about applicable products • Conduct follow-up calls or emails to nurture leads, answer questions, and ensure customer satisfaction • Meet or exceed assigned sales quotas and targets • Consult with the Call Center Supervisor when additional information or support is needed • Complete special call center projects as assigned • Identify and suggest process improvement opportunities • Work positively with management and peers to ensure effective teamwork and service delivery • Perform other duties and additional projects as assigned

🎯 Requirements

• High school diploma or equivalent required • 2+ years in customer service required • Ability to provide customer service via telephone, email, chat, and form-fill contacts • Ability to develop a deep understanding of products or services, including features, benefits, and competitive advantages • Ability to provide information about products, rebates, financing, and targeted marketing campaigns • Ability to coordinate with dealers on consumer handoffs and product recommendations • Ability to generate and forward warm leads to HVAC dealers and contractors • Ability to meet sales and call center performance levels defined in KPIs and SLAs • Data entry, document review, tracking, and customer and sales record maintenance skills • Ability to consult with internal technical experts to answer consumer product questions • Ability to conduct follow-up calls or emails and nurture leads • Ability to meet or exceed assigned sales quotas and targets • Ability to follow work instructions, operating procedures, and company policies

🏖️ Benefits

• Remote work • Full-time employment