Technical Service Manager

🕒 3 days ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Daikin Comfort

WebsiteLinkedInAll Job Openings

10,000+ employees

🏗️ Construction

🏥 Healthcare

🏭 Manufacturing

Construction • Healthcare • Manufacturing

Daikin Comfort is a global indoor comfort solutions provider that designs, manufactures, and supports energy-efficient heating, ventilation and air conditioning (HVAC) systems for homes and contractors. The company offers a broad portfolio including air conditioners, heat pumps (including inverter-driven and R-32 refrigerant models), ductless mini-splits, gas furnaces, air handlers, indoor air quality products, smart thermostats, and cloud-connected apps and services. Daikin Comfort emphasizes sustainability, innovation, contractor support, warranties, rebates and financing to help homeowners plan, install, and manage efficient home comfort systems.

📋 Description

• Support internal and external customers who install, repair, and maintain heating and air-conditioning systems • Provide technical support to dealers and contractors to resolve technical issues • Conduct early warning, proactive field intelligence, technical support, and reliability investigations • Gather the voice of the customer and monitor for early signs of quality issues through job site visits • Address customer complaints • Validate product installations against installation/operation requirements and assess their clarity • Provide feedback to Corporate on field or building code application changes • Support field communications, RMAs, and service bulletins • Conduct closed-loop reviews of RMA analysis with distributors • Verify understanding of service bulletins and feedback on corrective actions • Conduct installation and technical support training for targeted dealers • Produce training materials and conduct installation and service training sessions • Ensure high-quality, cost-efficient, and on-time internal and external service operations • Ensure the availability and quality of customer communications • Manage projects and processes independently with limited supervision • Coach and review the work of lower-level professionals • Perform additional projects and duties supporting ongoing business needs • Report to the Manager, Divisional Tech Services

🎯 Requirements

• Advanced knowledge of the job area typically obtained through advanced education and work experience • Strong HVAC technical knowledge • Operating systems, mechanical, and electrical ability • Excellent customer service, relationship management, and interpersonal skills • Proficiency in MS Outlook, Word, Excel, and PowerPoint • Excellent written and verbal communication skills • HVAC technical acumen • High attention to detail and problem-solving skills • Excellent organizational, time management, and project management skills • Ability to apply good judgment, strong work ethic, and integrity • Highly self-motivated and able to work in a fast-moving environment • 5+ years in field service and repair • High School Diploma or GED equivalent • HVAC training/certification required • Ability to perform essential responsibilities with or without reasonable accommodations • Willingness and ability to travel up to 50% • Must be legally authorized for employment in the United States • Must not require employer-sponsored work authorization now or in the future

🏖️ Benefits

• Benefits are effective on day one for all full-time direct hires • Training programs are available to help guide team members and develop new skills • Growth opportunities to grow your career • Opportunity to be part of a global company backed by Daikin Industries, Ltd.