Client Operations Specialist

Job not on LinkedIn

🕒 3 days ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

⚙️ Operations

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 14%

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Dakota

WebsiteLinkedInAll Job Openings

11 - 50 employees

💳 Fintech

🏦 Banking

🤝 B2B

Fintech • Banking • B2B

Dakota is a financial technology company that provides a modern banking platform powered by stablecoins and backed by U. S. Treasuries. It facilitates global finance by allowing businesses to send and receive USD seamlessly through multiple transfer methods, including ACH, Fedwire, SWIFT, and SEPA. Dakota offers various banking services through global bank partners and emphasizes security, asset control, and automation to optimize financial operations for its users.

📋 Description

• Own the client support queue: triage, respond, and resolve inbound questions from API and business banking clients • Investigate and resolve payment exceptions across wires, ACH, SWIFT, and stablecoin rails, including traces, returns, recalls, and delayed payments • Work with bank partners on payment investigations • Keep clients updated on onboarding and account status • Monitor transaction activity and alerts, and flag anything unusual early • Write clear bug reports and feature requests so engineering can act fast • Build and maintain runbooks and help center articles based on real client questions • Spot the top recurring issues each week and push to eliminate them • Work directly with operations leadership, engineering, and compliance teams • Grow into broader and more senior responsibilities as payment-rail expertise develops

🎯 Requirements

• 1–3 years in payment operations or client support at a fintech, BaaS provider, neobank, or payments company • Working knowledge of wires, ACH (returns, NOCs, reversals), and SWIFT (MT103s, UETRs, intermediary banks) • Comfort reading API responses, transaction data, and logs to figure out what happened • Clear, calm writing, especially when the news isn't good • An instinct to fix root causes, not just close tickets • Sound judgment about what to handle yourself and when to escalate • Preference to be based in the Eastern Time (ET) zone • Experience with stablecoins or crypto payment rails • Direct experience working exceptions with bank partners • Familiarity with Pylon, Salesforce, Linear, Datadog, KYB/C verification tools, or similar tools • You use AI tools daily and like building small automations • Exposure to KYB/KYC onboarding workflows

🏖️ Benefits

• Competitive salary and equity • Employee-friendly equity terms (extended exercise) • Remote work, no commuting to the office • Paid co-working space/desk at an office • Health, dental, and vision insurance • Regular team events and off-sites

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