Senior Customer Technical Support Specialist, 2nd Shift

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Danaher Corporation

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Biotechnology • Science • B2B

Danaher Corporation is a leading global life sciences and diagnostics innovator that develops and supplies instruments, technologies, software, and services to accelerate scientific research, biotechnology development, and clinical diagnostics. The company operates through businesses focused on biotechnology tools, diagnostics platforms, and life sciences products, leveraging the Danaher Business System and an acquisition-driven strategy to scale technologies and support customers across academia, pharmaceutical and biotech companies, and clinical laboratories.

10,000+ employees

🧬 Biotechnology

🔬 Science

🤝 B2B

📋 Description

• Provide technical support to customers through telephone and other forms of communication • Provide resolutions to Hardware, Software, Assay and Training related calls • Resolve complex and routine issues independently while mentoring and providing peer assistance • Distinguish between hardware, reagent, and software issues and dispatch appropriate resources if needed

🎯 Requirements

• Associate, vocational, or equivalent degree in biology, clinical lab science, biomedical engineering, electrical engineering, chemistry • 3+ years of lab or field experience • Ability to clearly articulate and provide directions over the phone or via email • Must be willing and able to work weekends • Previous troubleshooting experience on electromechanical instrumentation is a plus • Previous experience in a medical technology call center or experience in medical laboratory is a plus • Experience in a Customer Service environment is a plus

🏖️ Benefits

• paid time off • medical/dental/vision insurance • 401(k) to eligible employees