Director, Business Operations – Account Management

Job not on LinkedIn

🕒 October 1

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

⚙️ Business Operations

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Dark Horse Consulting Group

WebsiteLinkedInAll Job Openings

2 - 10 employees

Founded 2007

🎯 Recruiter

👥 HR Tech

💼 Consulting

Recruitment • HR Tech • Consulting

Dark Horse Consulting Group is a staffing and recruiting consultancy that specializes in staff resourcing, data reporting, and human-resources-focused consulting services. They offer recruitment and headhunting, employer branding, recruitment strategy, HRIS support, compensation reporting and analytics, and corporate culture transformation work. The firm positions itself as a B2B partner for companies seeking to hire top talent, make data-informed HR decisions, and improve recruiting processes and employer value propositions.

📋 Description

• Own the strategy, governance, and continuous improvement of DHCG's Resource Management System • Ensure accurate, timely data on consultant allocation, availability, and utilization firm-wide • Direct the Weekly Management Meeting and deliver executive-ready dashboards • Lead discussions to optimize resource utilization, collaborative project staffing, and client experience • Set thresholds, governance, and escalation protocols for monitoring project resource consumption against budget • Flag budget-overrun risks and opportunities to expand client support • Identify and implement business process improvements, including AI and automation tools • Interface with the Pipeline and Conflicts committee and maintain the master database of committee decisions • Direct the Principal Portfolio Review and Client Project Review programs • Build systems to proactively surface and correct client- and project-level issues • Partner with project leads and Managing Partners to identify and progress client relationship expansion opportunities • Own the client satisfaction survey program and report results to the ELT and broader practice • Support SOW amendments and follow-on scoping documents with project leads, Business Development, and Legal • Interface directly with clients as the business-side representative of engagements • Oversee end-to-end project initiation after SOW signature, including project team confirmation, client code name assignment, secure dataroom provisioning, and timesheet entry • Ensure timely client communication at project kickoff and key engagement milestones • Serve as an escalation point for client service and delivery issues • Manage, coach, and develop one direct report • Liaise between Business Operations and Finance, Legal, HR, and Business Development • Represent Business Operations in ELT-level planning and decision-making • Provide senior-level support for conferences, trade shows, and business events as needed • Support ad hoc sales and client engagement activities • Interface with Marketing Communications to inform marketing strategy based on utilization projections and client trends

🎯 Requirements

• Bachelor's degree required; MBA or life sciences advanced degree a plus • 7-10+ years of experience in business operations, account/client management, or client services within a professional services, consulting, or similarly fast-paced client-facing environment • Prior experience in life sciences, biotech, CRO/CDMO, or another complex professional services setting strongly preferred • Demonstrated experience building, running, or improving resource/utilization management systems and executive reporting frameworks • People management experience, with a track record of developing and coaching direct reports • Experience partnering closely with senior executives or Partners in a client service business • Strong analytical and financial acumen, with fluency in utilization, billable hours, project economics, and contract language • Experience with the underlying business processes and best practices of a client service organization strongly preferred • Exceptional organizational and project management skills • Executive presence and communication skills, with the credibility to report directly to the President/COO and engage the ELT • Process-oriented with a strong bias toward innovation and continuous improvement • Familiarity with AI tools and willingness to integrate them into day-to-day workflows strongly preferred • Strong interpersonal skills and credibility to build trusted working relationships with Managing Partners and Principals • Sound judgment and discretion in handling confidential client, financial, and personnel information • Entrepreneurial nature and ability to thrive in a fast-paced environment in a growing organization

🏖️ Benefits

• Flexible, remote-first working environment • Competitive compensation, commensurate with experience • Opportunity to work at the cutting edge of advanced biotherapeutics • Opportunity to join a team of world-class scientific experts and consultants • Ownership and empowerment to build and improve a firm-wide function • Direct visibility to the President/COO • Opportunity to lead and grow a team • Clear path to broader operational leadership as DHCG expands