Tier 1 Help Desk Technician

Job not on LinkedIn

🕒 August 25

🌺 Hawaii – Remote

🌺 Hawaii – Remote

💵 $40k - $45k / year

⏰ Full Time

🟢 Junior

💻 IT Support

🚫👨‍🎓 No degree required

👻 Ghost score 2%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Darkhorse Tech, Inc.

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2012

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Darkhorse Tech, Inc. is a company specializing in IT solutions tailored specifically for dental practices. With a focus on providing seamless and reliable IT services, they assist dental offices in maintaining HIPAA compliance and integrating technology across multiple practices. Their dedicated team offers rapid response support, ensuring dental professionals can concentrate on patient care rather than IT issues.

📋 Description

• Take inbound calls and tickets from dental practices • Resolve Tier 1 issues on first contact • Handle password resets, user account setup, printer and print queue problems, wireless configuration, drive mapping, and workstation troubleshooting • Support Windows 10 and newer, Microsoft 365, macOS, and dental practice management software including Open Dental • Set up and configure PCs, printers, peripherals, and basic network equipment • Work with vendors to open and drive support cases on behalf of clients • Document work thoroughly for next-morning mainland handoff • Assess whether issues can wait or require immediate escalation • Provide limited Saturday coverage through an on-call rotation

🎯 Requirements

• At least 1 year of technical support experience • At least 1 year of customer service experience • Strong written communication • Calm, clear phone presence with stressed, non-technical people • Comfort working independently • Ability to reliably work 8:00 AM to 5:00 PM Hawaii Standard Time (2:00 PM to 11:00 PM Eastern Time), Monday through Friday • Quiet, private home workspace suitable for calls involving patient information • Reliable high-speed internet, wired preferred • High school diploma or equivalent • Support for Windows 10 and newer, Microsoft 365, macOS, and dental practice management software including Open Dental • Ability to handle password resets, user account setup, printer and print queue problems, wireless configuration, drive mapping, and workstation troubleshooting • Ability to set up and configure PCs, printers, peripherals, and basic network equipment • Ability to work with vendors and drive support cases • Ability to provide limited Saturday coverage as part of an on-call rotation

🏖️ Benefits

• Training on dental office systems • Real relationships with supported practices • Equal opportunity employer