Enterprise Carrier Success Manager

🕒 May 13

🌲 Oregon – Remote

🌲 Oregon – Remote

💵 $31 - $43 / hour

⏰ Full Time

🟢 Junior

🏆 Customer Success

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DAT Freight & Analytics

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1978

🚗 Transport

🏢 Enterprise

Transport • Analytics • Enterprise

DAT Freight & Analytics is a leading provider of truckload freight marketplace and data analytics services in North America. The company operates the largest network for freight transactions, offering solutions for carriers, brokers, and shippers to efficiently match loads with trucks at optimal rates. With services like freight factoring, load boards, rate analytics, and fuel cards, DAT supports the logistics and transportation industry by providing critical market insights and operational tools. Founded in 1978 and headquartered in Beaverton, Oregon, DAT is a business unit of Roper Technologies.

📋 Description

• Account Planning: Use internal tools and data to develop customer engagement plans, identify gaps in usage, and take action to drive adoption. • Customer Training & Enablement: Understand DAT’s product suite and services to effectively communicate value, provide training, and support day-to-day customer needs. • Cross-Functional Collaboration: Work closely with internal stakeholders and bring in appropriate DAT resources to support customer success. • Issue Resolution: Proactively resolve client issues or concerns, acting as a customer advocate within the organization. Solving for compliance and receivables for current enterprise customers. • Proactively identifies upsell and cross-sell opportunities across the account base while also identifying at-risk accounts before they reach cancellation. • Engagement Cadence: Maintain regular communication with customers to understand evolving needs and ensure alignment with DAT solutions.

🎯 Requirements

• 1–3 years of experience in a Customer Success, Account Management, or similar customer-facing role. • Strong interpersonal and communication skills with a customer-first mentality. • Excellent problem-solving and multitasking abilities. • Ability to travel up to 10% • Highly organized and able to manage several initiatives simultaneously. • Bachelor’s degree preferred.

🏖️ Benefits

• Medical, Dental, Vision, Life, and AD&D insurance • Parental Leave • Up to 20 days of paid time off starting in year one • An additional 10 holidays of paid time off per calendar year • 401k matching (immediately vested) • Employee Stock Purchase Plan • Short- and Long-term disability sick leave • Flexible Spending Accounts • Health Savings Accounts • Employee Assistance Program • Additional programs - Employee Referral, Internal Recognition, and Wellness • Free TriMet transit pass (Beaverton Office) • Competitive salary and benefits package • Work on impactful projects in a cutting-edge environment • Collaborative and supportive team culture • Opportunity to make a real difference in the trucking industry • Employee Resource Groups