Director, Account Management

Job not on LinkedIn

September 30

🍂 Massachusetts – Remote

Although this job is listed in Massachusetts, this company may be open to hiring remote in other states.

⏰ Full Time

🔴 Lead

💰 Account Manager

🦅 H1B Visa Sponsor

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DataRobot

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Artificial Intelligence • Enterprise • SaaS

DataRobot is a company that provides an AI platform and applications designed to integrate into core business processes. The company offers Enterprise AI Suite, AI Apps, and AI Platform services, which include Generative AI, Predictive AI, AI Governance, and AI Observability. DataRobot aims to help businesses develop, deliver, and govern AI solutions at scale, supporting industries such as energy, financial services, healthcare, manufacturing, and the public sector. With a focus on maximizing business impact and minimizing risk, DataRobot provides solutions that expedite deployment and secure numerous predictions each day.

501 - 1000 employees

Founded 2012

🤖 Artificial Intelligence

🏢 Enterprise

☁️ SaaS

📋 Description

• Develop and execute the overall account management strategy to achieve retention, upsell, and cross-sell targets • Lead and mentor a team of Account Managers, ensuring alignment with company objectives and professional growth • Drive consistent account planning and pipeline management across the team • Oversee execution of customer account strategies to maximize Net Revenue Retention (NRR) • Ensure customer satisfaction through proactive engagement, issue resolution, and executive-level relationship management • Identify and pursue opportunities for customer expansion, including upsell of new solutions and cross-sell into additional business units • Partner with Customer Success, Professional Services, and Product teams to deliver value and ensure adoption of solutions • Align with Sales leadership on territory planning, forecasting, and joint account strategies • Collaborate with Marketing and Enablement to provide Account Managers with the tools and resources needed to succeed • Define, track, and report on key account management metrics, including retention, expansion, and pipeline performance • Implement scalable processes, playbooks, and tools that improve team efficiency and customer outcomes • Foster a culture of accountability, collaboration, and continuous improvement within the Account Management team

🎯 Requirements

• 10+ years in account management, customer success, or sales leadership • 3+ years leading teams • Experience in SaaS, AI/ML, or enterprise technology environments strongly preferred • Bachelor’s degree in Business, Technology, or related field; MBA preferred • Proven ability to lead and scale account management or customer success teams in a SaaS or enterprise software environment • Strong strategic thinking and execution skills • Experience managing multimillion-dollar account portfolios • Excellent executive presence and communication skills; ability to influence C-level stakeholders internally and externally • Data-driven decision maker with strong business acumen and ability to translate insights into action • Strong collaboration and leadership skills with a history of cross-functional success

🏖️ Benefits

• Medical, Dental & Vision Insurance • Flexible Time Off Program • Paid Holidays • Paid Parental Leave • Global Employee Assistance Program (EAP) • Competitive pay and benefits