Client Support Analyst – Software Technical Support

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November 20

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Datex Corporation

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SaaS • Transport • Healthcare Insurance

Datex Corporation is a leading provider of innovative warehouse management solutions tailored for third-party logistics, cold storage, pharmaceuticals, and other specialized industries. Since 1978, Datex has been committed to helping businesses improve efficiency, scalability, and revenue capture through its flexible and customizable WMS (Warehouse Management System). The company's solutions include enterprise-level WMS, hardware such as rugged tablets and mobile printers, and seamless third-party integrations, all designed to enhance supply chain visibility and problem-solving capabilities. Datex places a strong emphasis on customer service and long-term partnerships, ensuring that clients receive personalized support and advanced technology to overcome complex logistics challenges.

51 - 200 employees

Founded 1978

☁️ SaaS

🚗 Transport

⚕️ Healthcare Insurance

📋 Description

• Supporting the warehouse management system and clients. • Troubleshooting day to day application and/or database related issues. • Supporting enterprise software and databases in production environments. • Developing a comprehensive library of support and training documentation and resolution guides. • Evolving into a subject matter expert. • Supporting and troubleshooting basic database features such as queries, functions, views, and stored procedures. • Supporting and troubleshooting basic issues with SSRS (SQL Server Reporting Services) and SSIS (SQL Server Integration Services). • Work hours will take place during United States east coast business hours.

🎯 Requirements

• Ability to build and maintain collaborative relationships with team members, customers and vendors • Good communication skills – ability to communicate clearly and concisely in both verbal and written mediums • Knowledge of Agile work practices • Ability to organize own work based on the priorities established. • Documented and proven experience in client service. • Minimum of 3 years of experience in an IT related environment. • Minimum of 3 years of experience with Microsoft's SQL Server Business Intelligence (BI) development. • Strong understanding and experience manipulating relational database schemas • Excellent written and verbal communications skills in English to effectively communicate with stakeholders, team and end users in both technical and non-technical environments. • Professional demeanor and the ability to develop effective working relationships with team members and end users. • Must be a self-starter who is able to work independently as well as within a team environment.

🏖️ Benefits

• Paid time off and holidays off. • Health and social benefits available for full time employees.