Supervisor, Liability Claims

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Davies

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🛡️ Insurance

💼 Consulting

💰 $369.2M Debt Financing - Davies Group on 2025-05

Insurance • Consulting

Davies is a specialist professional services and technology firm focused on serving insurance, financial services and other highly regulated organizations. The company provides legal and claims management expertise, consulting and transformation services, technology and resourcing solutions, and end-to-end support across the risk and insurance value chain — including claims, underwriting, distribution, regulation & risk, forensic accounting, customer experience, human capital, and digital transformation. Davies operates globally with more than 8,500 professionals across 20+ countries, serves over 1,700 clients, and has invested heavily in research & development, innovation and artificial intelligence to support platform integration and client service.

📋 Description

• Manage the day-to-day Adjusting Team composed of Liability desktop adjusters • Lead and manage staff within the National Accounts business division • Ensure quality and customer service excellence • Support training, development, and technical needs • Manage production and quality targets to support department goals • Meet or exceed service level agreements for Commercial Clients • Create a high-performance work environment • Support financial and production targets through KPIs including abeyance, cycle time, adjuster billings, claims response times, and interim and final billings • Complete quality assurance reviews • Review operational dashboard KPI targets weekly • Handle escalated complaints and ensure resolution • Provide leadership, guidance, and mentoring to direct reports • Act in a consultative and advisory capacity on claims matters and technical issues • Meet individually with adjusters for approval of denials and settlements above their authority • Participate in recruitment, selection, and performance management of staff

🎯 Requirements

• University degree or combination of education and equivalent business experience • CIP Designation or working towards completion, with relevant CIP courses needed for Adjuster license qualification • Minimum 7 years’ experience in Personal Lines and Commercial Liability claims adjusting • Prior supervisory experience is an asset • Fully licensed as an Adjuster in Ontario and multiple provincial jurisdictions except Quebec, or able to obtain those licenses • Strong communication skills, including listening, interviewing, and negotiating • Ability to flex communication style appropriately to the audience • Demonstrated organizational skills and ability to prioritize and manage conflicting priorities • Demonstrated leadership in training and mentoring junior staff and creating career paths • Strong computer skills, including Microsoft Office Suite • Ability to learn new technical systems, including client claims systems • Proactive and positive customer-service approach • Strong interpersonal skills for handling conflict and difficult situations • Bilingualism is an asset

🏖️ Benefits

• Education fee reimbursement • Mentorship programs • Flex-benefit health and dental plan • Experienced local claims support • Centralized after-hours support • Dictation services • Career growth opportunities • Remote and hybrid work opportunities • E-flex Benefits Program • Wellness Programs • Registered Retirement Savings Plan (RRSP), including a 2% match for full-time employees • Training and Career Development Opportunities • Employee Referral Bonuses • Employee Recognition Program • Employee Perks, including vendor discount programs • Reimbursement for Adjusting Licenses and Dues • Financial incentives for high performance