VP, Business Operations

🕒 September 22

🇺🇸 United States – Remote

💵 $165k - $200k / year

⏰ Full Time

🔴 Lead

⚙️ Business Operations

👻 Ghost score 8%

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Daybreak Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

💼 Consulting

📣 Marketing

🏥 Healthcare

💰 $10M Series A on 2022-03

Consulting • Marketing • Healthcare

Daybreak Health is a mental health service provider that partners with schools to offer personalized therapy solutions for children and families. Their programs are fully covered by health insurance, including Medicaid and Commercial plans, ensuring access to mental health support for K-12 students. By implementing evidence-based teletherapy and in-person therapy, Daybreak Health aims to improve academic outcomes and overall well-being for students, fostering an environment where mental health challenges can be addressed effectively.

📋 Description

• Own workforce management for the clinician capacity, retention, utilization, and credentialing throughput of the largest revenue channel • Build and run systems to ensure sufficient clinicians, session volume, and appropriate costs • Own gross margin and unit economics, translating workforce performance into cost and margin impact • Analyze operational and financial data to identify performance changes, root causes, and actions • Turn data and forecasts into recommendations and priorities for Clinical, Recruiting and Credentialing, Operations, Finance, Product, and Go-to-Market • Partner with cross-functional leaders who own execution • Own clinical review operations workflows, throughput, SLAs, and dependencies in partnership with Clinical leadership • Continuously optimize access, utilization, retention, cost efficiency, margin, and scalability • Present directly to executives and manage stakeholders who do not report to you

🎯 Requirements

• Workforce or capacity planning experience, including forecasting supply and demand, managing a distributed or contract workforce, or scaling a service delivery team • Ownership of complex operational programs with direct accountability for measurable outcomes such as revenue, gross margin, retention, utilization, or cost • Strong analytical fluency, including independently investigating performance, identifying trends and root causes, and turning data into action • Business and financial acumen, including understanding operational impact on revenue, unit economics, and gross margin • Ability to influence without authority • Self-directed prioritization across multiple workflows • Track record of turning messy, one-off work into documented, repeatable systems • Real use of AI for analysis, automation, process improvement, and reducing manual work • Willingness to work hands-on with dashboards, individual cases, conflicting data, lightweight fixes, and process testing • Strong executive communication • SQL, Google Apps Script, Looker or similar BI tools, workflow automation, or lightweight internal tools (nice to have) • Telehealth, behavioral health, K-12, health plan partnerships, or another operationally complex healthcare environment (nice to have)

🏖️ Benefits

• Generous equity package • Medical, dental, and vision coverage, with Daybreak covering a significant share of premiums for employees and dependents • 401(k) • Flexible and unlimited time off • Company holidays • Quarterly mental health days • Fully remote work from anywhere in the US