Client Delivery Manager

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Dayforce

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

👥 HR Tech

☁️ SaaS

🏢 Enterprise

💰 $1G Post-IPO Debt - Dayforce on 2024-03

HR Tech • SaaS • Enterprise

Dayforce is a cloud-based human capital management (HCM) platform (from Ceridian) that combines payroll, HR, benefits, workforce management, time and attendance, and talent management into a single application. It is delivered as a SaaS solution aimed primarily at mid-market and enterprise employers to streamline payroll and workforce administration, improve compliance, and provide real-time insights into labor costs.

📋 Description

• Client commitment to ownership and delivery orchestration • Coordinate activities across F12 delivery streams, maintain a single integrated view of commitments, deadlines, dependencies, and risks for the defined set of strategic clients. • Governance, cadence, and reporting • Run/coordinate monthly and quarterly service meetings, prepare summaries, maintain action/risk logs, and ensure follow-through. • Escalation and issue management • Act as the delivery escalation point for service issues, ambiguous requests, out-of-scope items, and cross-team blockers. • Hands-on leadership and delivery support • A contributor who remains close to the delivery reality, stepping in as required to directly support coordination, problem-solving, and issue resolution. They are pragmatic and action-oriented—ensuring that gaps are not only identified but actively resolved through direct contribution when necessary. • Stakeholder alignment and expectation management • Ensure F12 and client stakeholders are aligned on priorities, scope, delivery rhythm, and required decisions. • Performance and continuous improvement • Track whether delivery is meeting contractual intent, highlight gaps, and drive structural improvements in process, coordination, and service visibility. • Structured intake and out-of-scope coordination • Triage new asks, route decisions, and convert unclear requests into governed actions or properly scoped follow-on work.

🎯 Requirements

• 7–10+ years of experience in service delivery management, client success, managed services, or program delivery within an MSP, enterprise IT services, or consulting environment. • Proven experience coordinating delivery for complex enterprise clients across multiple technical and operational workstreams. • Strong experience with client governance, service reviews, status reporting, escalations, KPI/SLA oversight, and continuous improvement. • ITIL, PMP, PRINCE2, Prosci, or similar service delivery / project / change management certification. • Experience working with Microsoft-centric enterprise environments involving Microsoft 365, Copilot, endpoint, cloud, security, or adoption/change programs. • Demonstrated ability to manage stakeholder expectations and build trusted relationships across technical, operational, and leadership audiences. • Strong understanding of managed services delivery, service scope governance, and structured handling of escalations and out-of-scope requests. • Sufficient technical fluency to work effectively with Microsoft-focused delivery teams across M365, cloud, security, endpoint, and project services. • Strong organizational, communication, and follow-through skills, with the ability to bring structure and clarity to complex client commitments. • Must be eligible and willing to travel to the United States on an as-needed basis to support client engagements and organizational objectives.

🏖️ Benefits

• Three weeks’ vacation plus extra Flex Days • Leadership development opportunities • Growth coaching • Reimbursements for educational advancement and certifications • Health Spending Account or RRSP matching • Extended health care • Dental and vision coverage • Disability and life insurance • Employee assistance program • Tuition reimbursement • Paid time off • On-site parking • High-class office amenities • Company events