Manager, Client Success – Bilingual, French/English

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Maple (getmaple.ca)

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

⚕️ Healthcare Insurance

💰 Series B on 2020-09

Healthcare Insurance

Maple is a Canadian company that provides virtual healthcare solutions, enabling individuals and families to access a wide range of medical services from their smartphones or computers. Through its platform, users can connect with licensed doctors and nurse practitioners in minutes, benefiting from services such as online prescriptions, sick notes, lab work, and access to various specialists without a referral. Maple offers 24/7 access to healthcare, including pediatric care, and aims to transform the traditional healthcare experience by making medical care more accessible and convenient. Trusted by millions of Canadians, Maple emphasizes preventive care and provides resources for mental health, dermatology, endocrinology, and more. With its emphasis on proactive health management and flexible membership options, Maple is positioned at the forefront of virtual healthcare innovation.

📋 Description

• Drive the success of one of Maple's primary revenue segments, balancing revenue growth and margin with long-term partner success and satisfaction • Lead and develop a team of individual contributors through coaching, feedback and high accountability, building their confidence to handle complex partner scenarios with minimal guidance • Coach in the moment by shadowing partner calls, sitting in on key meetings and running real-time coaching to raise the bar on how the team shows up, especially through complex, non-standard renewal cycles • Represent Maple in strategic partner engagements and high-stakes escalations in both English and French, supported by leadership where needed, and keep alignment strong with operational stakeholders across the portfolio • Execute and improve the workflows that shape your team's day-to-day—solving for partner experience, operational performance and revenue impact • Bring the voice of the partner and patient into the business, pairing feedback with deep segment and industry knowledge to inform forward-looking team decisions and Business Development strategy • Support Client Success leadership on cross-functional work with Marketing, Data, Finance and Operations—bringing your team's insights into the conversation and translating decisions back to the team.

🎯 Requirements

• 5+ years of enterprise account management experience, with a track record of meeting or exceeding revenue targets • 2+ years of people leadership experience on a Sales or Client Success team—with a real track record of coaching and developing early-career talent into confident, independent operators • Experience navigating long, complex client cycles and non-standard renewals—you know how to move strategically when there's no playbook to lean on • Proven ability to lead cross-functional initiatives end-to-end, especially alongside data and operations teams • Professional fluency in both French and English, with the confidence to lead strategic partner conversations, coaching and escalations in either language • High comfort with ambiguity and shifting priorities—you're hands-on, you bring structure where it's missing and you're energised by building • Alignment with Maple's values, and the ability to live and model them for your team • Nice to have: Experience in SaaS, health benefits, digital health, healthcare, insurance or other client-centric tech environments. Industry is less important than the leadership and coaching pattern you bring. • Nice to have: Hands-on experience with Salesforce, Looker or similar tools.

🏖️ Benefits

• Maple for you and your family: 24/7 access to general practitioners, pediatrics and mental health therapy for you and your family. Care starts on day one • Comprehensive health coverage: Medical, dental and life insurance because your peace of mind—and your loved ones—matter most • Health spending account: Extra funds to cover the essentials that make a difference, from new glasses to specialised therapy • Flex benefits: An annual budget built for your growth and well-being. Use it for professional development, wellness expenses or a one-time boost to your retirement savings. You choose what matters most • Health days: Life happens. We provide 10 dedicated days for rest, medical appointments or caregiving, so you can show up at your best • Destination days: Work from anywhere. Enjoy the flexibility to work internationally in eligible countries for up to five days per year • Group retirement savings plan: We're here for the long haul. Invest in your future with our group retirement plan