Customer Success Manager

🔥 2 hours ago

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Nulogy

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🏢 Enterprise

🚗 Transport

💰 $3.4M Debt Financing on 2021-03

SaaS • Enterprise • Transport

Nulogy is a provider of multi-enterprise software solutions aimed at keeping supply chain operations agile, resilient, and cost-effective. Their platform is designed for ecosystems of co-packers, contract manufacturers, value-added 3PLs, and packaging suppliers to enhance real-time collaboration and efficiency. By offering solutions like Supplier Collaboration, Shop Floor, and Data Analytics, Nulogy helps businesses reduce lead times, improve quality control, and harness advanced data insights for better operational decision-making. Their cloud-based platform integrates seamlessly with partners and customers, driving greater fulfillment rates and customer service.

📋 Description

• Own a portfolio of Smart Factory accounts as the primary point of contact for operational, technical, and strategic matters • Drive adoption of core Smart Factory modules through on-site engagement, training, and change management support • Track adoption and usage metrics; identify stalled rollouts and activate recovery plans before they become retention risks • Lead renewal conversations and contract negotiations in partnership with the Account Management team • Identify expansion opportunities - additional sites, modules, or adjacent Nulogy MOS capabilities - and collaborate with Account Managers to advance them • Manage multi-site deployment sequencing for enterprise customers, ensuring each new site benefits from lessons learned across the footprint • Build multi-threaded relationships across plant managers, CI directors, operations leaders, and executive sponsors • Share best practices and win stories across the customer base to accelerate time-to-value at new accounts • Conduct regular business reviews with quantified value metrics tied to customer-defined success criteria • Conduct product demos and showcase new functionality to existing clients • Partner and collaborate with our internal teams on projects and customer-related matters • Triage technical and growth issues, coordinating across Product, Engineering, Professional Services, and Support to drive resolution

🎯 Requirements

• 5-8+ years in manufacturing operations, CPG/supply chain, industrial, or SaaS Customer Success in industry-adjacent space • Comfort with deployment and change management in manufacturing environments • Familiarity with MES, SCADA, ERP, or production monitoring systems an asset • Lean Six Sigma training or certification (Green Belt or higher) preferred; practical experience applying CI methodologies (VSM, SMED, 5 Whys, Root Cause Analysis, Kaizen) in a manufacturing context is a strong asset

🏖️ Benefits

• Group benefit plans including health, dental, and vision that start on day one—benefit premiums are fully paid by the employer • Parental leave: 100% top-up for 15 weeks for any parent of biological or adopted children • Flexible paid vacation policy • RRSP Matching Program, 401K program