Customer Success Manager

🕒 June 26

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BusPlanner

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1983

🚗 Transport

☁️ SaaS

📚 Education

Transport • SaaS • Education

BusPlanner is an all-in-one student transportation software platform that helps school districts plan, optimize, manage and monitor school bus operations. The SaaS suite includes AI-powered route optimization, real-time GPS tracking, fleet and financial management, online portals and mobile apps for parents and staff, redistricting/zoning, dispatch and field trip coordination, and integrations for forms and reporting. It is designed to reduce costs, improve safety and streamline operations for large K–12 transportation departments.

📋 Description

• Act as the primary post-sale contact for Canadian school boards, supporting them across onboarding, training, usage, and renewal. • Conduct proactive health checks and account reviews to drive engagement, satisfaction, and adoption of the BusPlanner platform. • Identify and close expansion opportunities, including new modules, features within an existing board. • Manage renewals and hit sales quotas tied to growing Annual Recurring Revenue (ARR) from your assigned accounts. • Coordinate with our in-house Support Team to resolve service tickets and help customers navigate technical issues. • Participate in Canadian education and transportation conferences, building relationships and staying close to market needs. • Maintain accurate records of client interactions, pipeline, and account activity.

🎯 Requirements

• 2–4+ years in customer success, account management, or sales, ideally within Canadian SaaS, edtech, or govtech environments. • Experience working with school boards, transportation consortia, or public sector organizations in Canada is a strong asset. • Familiarity with student transportation or K–12 operations in Canada is helpful, but not required. • Willingness to travel within Canada for client visits and to Waterloo, Ontario for onboarding and team sessions. • Strong communication and presentation skills — comfortable leading demos, training sessions, and account reviews. • Ability to manage a large and varied client portfolio, including proactive and reactive support. • French language proficiency is a plus, especially for Québec and New Brunswick accounts. • Comfortable collaborating with technical teams and helping clients troubleshoot common usage issues.