Customer Success Manager

🕒 June 18

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RPS Real Property Solutions

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏠 Real Estate

🤝 B2B

☁️ SaaS

Real Estate • B2B • SaaS

RPS Real Property Solutions is a Canadian residential real estate valuation and data company that provides appraisal management services combined with proprietary analytics and automated valuation technology. The company offers AVMs, a national House Price Index, market rent AVMs, portfolio valuation services and collateral assessment/review tools to lenders, brokers and appraisal partners, helping mortgage businesses manage, monitor and mitigate collateral and pricing risk across Canada. RPS positions itself as both a service provider and a technology/data vendor delivering cost-effective, instant valuations and market insights.

📋 Description

• Own the client relationship as the primary point of contact, driving exceptional satisfaction, deep engagement, and strong adoption of RPS solutions. • Lead seamless onboarding, training, and implementation experiences that set customers up for long-term success from day one. • Continuously monitor account health, proactively mitigate risks, and identify opportunities to expand value and deepen partnerships. • Partner closely with Sales to accelerate renewals and uncover upsell and expansion opportunities. • Capture and amplify client feedback, working cross-functionally with Product and Operations to shape and improve the overall customer experience. • Develop and deliver compelling client presentations, leveraging data, metrics, and KPIs to clearly demonstrate value and impact. • Bring strong communication, relationship-building, problem-solving, and executive-level presentation skills to every customer interaction, turning complexity into clear value. • Thrive in fast-paced environments by confidently managing multiple accounts and competing priorities without losing focus on outcomes. • Influence and align cross-functional stakeholders internally and externally to drive momentum, decisions, and customer success. • Operate effectively in ambiguity, bringing structure, clarity, and forward motion where processes are still evolving. • Leverage CRM tools (ideally HubSpot) to manage pipelines, track engagement, and drive disciplined execution across accounts. • Maintain exceptional organization and autonomy, consistently prioritizing high-impact work and executing with precision. • Take a highly prioritized, outcome-driven approach, focusing on what moves the needle for customers and the business.

🎯 Requirements

• 3+ years in Customer Success, Account Management, or related client-facing role (B2B SaaS or real estate/financial services experience a plus). • University or College degree in Business Administration or Marketing preferred.

🏖️ Benefits

• An open and inclusive culture and work environment