Dynamics 365 Customer Engagement Functional Architect

🕒 June 23

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Long View Systems

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🔒 Cybersecurity

IT Services • Data Management • Cloud Computing • Cybersecurity • Enterprise Software

Long View Systems is a technology company with a focus on empowering modern workplaces, optimizing data insights, and enhancing cloud infrastructure for future-facing businesses. They offer services in business transformation, data modernization, managed cloud solutions, and network advancements such as SD-WAN and SASE. Long View Systems also specializes in digital defense strategies to navigate cybersecurity challenges, and provides licensing and procurement services to manage technology spend. The company prides itself on putting people first, supporting workforce empowerment, and celebrating a strong partnership history with major technology providers like Cisco and Microsoft.

📋 Description

• Work with customers and internal stakeholders including clients, Business Analysts, Developers, and other Architects to define customer solutions and deliver engagements that are innovative and exceed business requirements • Design and implement D365 CE solutions to solve client requirements and challenges • Provide pre-sales technical assistance, demonstrations, and product education as required • Meet with clients to determine needs and/or identify problem areas • Support development of estimates, Statements of Work (SOWs), and proposals which outline professional services required to meet client requirements • Analyze complex requirements and develop IT strategies and multi-technology solutions leveraging Dynamics 365 CE and the Power Platform (Power Apps, Power Automate, Power BI) aligned with industry best practices • Stay abreast of changes and opportunities as they pertain to Dynamics 365 CE and the Microsoft Power Platform • Focus on best practices for organizational change management and user adoption • Follow Agile best practices using Azure DevOps including contributing to the creation and grooming of a program backlog of features and tasks • Create relevant documentation including conceptual design, solution architecture, data models, integration designs, as-built diagrams, knowledge transfer materials, FAQs, and transition to operations information

🎯 Requirements

• 5+ years of industry experience working in customer engagement domains such as sales, customer service, field service, or marketing (as a consultant or SME) • 5+ years of experience with Dynamics 365 CE (Sales, Customer Service, Field Service, or Marketing) and/or legacy Dynamics CRM • Strong experience with the Microsoft Power Platform (Power Apps, Power Automate, Dataverse, Power BI) • 3+ years of experience with Agile frameworks • Proven skills or experience as a business analyst • Ability to effectively communicate to different audiences including internal and external stakeholders clearly and concisely • Proficiency in workshop facilitation, requirements gathering, and solution design • Self-motivation and drive, always looking for ways to improve skills and stay relevant in given area of expertise

🏖️ Benefits

• Comprehensive benefits package from day one • Recognition programs • Career growth – Permanent staff positions, paid training, career life planning, and relocation and travel opportunities