Customer Success Manager

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Aspire Software

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

🏢 Enterprise

🤝 B2B

SaaS • Enterprise • B2B

Aspire Software is a company that focuses on acquiring and nurturing businesses with a strong foundation in outstanding products and passionate teams. As part of the Valsef Group, Aspire Software offers resources, knowledge, and a suite of best practices to enhance and expand operations for continuous improvement and sustainable growth. The company emphasizes decentralization to unlock innovation and adaptability within its acquired entities. Aspire Software is dedicated to serving its customers through long-term technology partnerships, leveraging capital and expertise in various verticals to grow both the businesses and individuals involved.

📋 Description

• Lead onboarding for new healthcare practices from implementation through successful adoption • Deliver training sessions and guide users on how to get the most value from Marea • Set expectations, answer questions, and ensure customers feel confident using the platform • Monitor customer engagement and proactively support practices that may need additional assistance • Serve as the primary point of contact for customer questions, issues, and requests • Build trusted relationships with practice owners, managers, and staff • Troubleshoot issues and coordinate with internal teams to ensure timely resolution • Maintain clear documentation of customer interactions, feedback, and support activities • Create scalable onboarding and support resources, including guides, templates, and workflows • Identify customer trends, challenges, and opportunities for improvement • Share customer feedback and product insights with internal teams • Help improve customer retention, satisfaction, and long-term adoption of the platform

🎯 Requirements

• 2+ years of experience in Customer Success, Customer Support, Account Management, Implementation, or a similar customer-facing role • Experience working in a SaaS or technology company • Hands-on experience using CRM platforms and customer-facing software tools • Experience supporting customers in the healthcare, dental, wellness, medical, or practice-based industry • Strong written and verbal communication skills with the ability to explain technology to non-technical users • Highly organized and comfortable managing multiple customer relationships simultaneously • Self-directed, proactive, and comfortable working in a fast-paced, growing environment • Strong sense of ownership and accountability for customer outcomes • Strongly Preferred • Startup or small-company experience • Experience creating processes, documentation, or standard operating procedures • French and/or Spanish language skills • Based in Montreal • Ability to support customers across Eastern and Pacific time zones