Customer Satisfaction Specialist

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Go RH

WebsiteLinkedInAll Job Openings

51 - 200 employees

👥 HR Tech

🎯 Recruiter

🤝 B2B

HR Tech • Recruitment • B2B

Go RH is a trusted partner in human resources management and recruitment. The company offers tailored HR solutions including the establishment of HR departments, employer branding, total compensation, pay equity, and organizational development. They also provide management coaching, psychometric testing, and professional training. Go RH specializes in recruitment, offering services such as headhunting, executive recruitment, international recruitment, and HR outsourcing. With a comprehensive range of HR tools and expert consultations, Go RH helps organizations enhance their HR practices and address talent and culture development. Their approach is focused on supporting companies through strategic HR initiatives and fostering growth.

📋 Description

• Reporting to the CEO and working in collaboration with the VP of Business Development, deploy the elia application to French- and English-speaking clients • Manage incoming customer tickets in HubSpot and on the elia platform • Track ticket resolutions and follow up with customers • Create tickets for the development team when necessary

🎯 Requirements

• University degree in computer engineering or a related field • Strong interpersonal skills, empathy, and a personable demeanor • Ability to remain calm under pressure and manage priorities • Experience in a similar professional environment (SaaS and/or hardware) • Bilingual in French and English • Good knowledge of HubSpot (an asset) • Good knowledge of Figma or other design/planning tools (an asset)

🏖️ Benefits

• Flexible hours and hybrid work arrangements • Vacation, floating days, and public holidays • Group insurance plan and health credit • Fitness activities and reimbursement options • An environment that values continuous learning and professional development