Agent Success Manager

🕒 May 12

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Decagon

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11 - 50 employees

Trusted by world-class companies, Decagon is the most advanced AI platform for customer support.

📋 Description

• Play a key role in shaping the Agent Success function and laying the groundwork for how it operates at Decagon • Build meaningful and long-lasting partnerships with our customers, and act as your customers' strategic advisor • Co-pilot with your customers throughout their deployment journey, from early stages of project scoping all the way to full adoption and value realization • Continuously learn and upskill your expertise in our product features and functionality, as well as wider AI industry context to become an expert in best practices • Expertly communicate with customer stakeholders, from individual contributors all the way to C-level executives • Identify and support new projects and initiatives to best support our team and customers • Collaborate with Agent Product & Engineering teams to identify technical improvement opportunities and influence the product roadmap based on customer needs

🎯 Requirements

• 4+ years of customer facing experience in a technical and customer facing role in B2B SaaS • Proven experience managing large customers and driving highly visible projects involving multiple stakeholders • Excellent communication and presentation skills, with the ability to simplify complex concepts for non-technical audiences • Strong interpersonal, persuasion and teamwork skills • Business understanding of GTM sales teams and processes • Strong technical acumen and passion for the overall agent building process (ability to code not required or needed)

🏖️ Benefits

• Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave) • Medical, Dental, and Vision benefits for you and your family • Life Insurance and Disability Benefits • Retirement Plan (e.g., 401K, pension) • Parental Leave • Fertility and family building benefits through Carrot • Daily lunches and snacks in the office to keep you at your best