Implementation Engineer

🕒 August 28

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $90 - $100 / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

👻 Ghost score 24%

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DeepHealth

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 $225k Grant on 2019-08

Healthcare • Consulting • Logistics

DeepHealth is a global leader in AI-powered health informatics, providing innovative solutions designed to enhance operational efficiency and clinical confidence in radiology. As a wholly-owned subsidiary of RadNet, Inc. , DeepHealth offers a comprehensive suite of diagnostic and imaging tools, including the DeepHealth OS, a pioneering cloud-native operating system. Their AI-powered solutions support large-scale diagnostic programs and streamline workflows in areas such as breast, prostate, lung, and brain cancer detection. DeepHealth collaborates with leading healthcare institutions worldwide to transform radiology practices and improve care delivery.

📋 Description

• Serve as the primary implementation resource for assigned client projects from kick-off through completion • Coordinate project tasks and own delivery milestones • Act as a primary point of contact for customer communication and issue resolution • Deploy, integrate, and validate PACS and related imaging solutions in customer environments • Configure and support DICOM workflows and enterprise imaging connectivity • Provide second-level technical support for healthcare IT systems • Troubleshoot and resolve escalated issues during and after implementation • Collaborate with IT, Product, and Engineering to resolve complex technical problems • Maintain detailed records of incidents, solutions, and workflows in the ticketing system • Contribute to continuous improvement of implementation and support processes and the knowledge base • Ensure work complies with applicable regulatory standards and internal IT policies • Support key customers with clear updates and guidance • Participate in on-call rotations and flexible coverage as required • Travel occasionally as required

🎯 Requirements

• Bachelor's degree in IT, Healthcare Informatics, or a related field, or equivalent practical experience (required) • 5+ years of experience in an IT technical implementation or support role (required) • Proven IT support experience, preferably in healthcare or clinical environments (required) • Hands-on experience with PC and server platforms and command-line administration on Linux and Windows (required) • Proficiency with Windows client and server operating systems and Linux system administration (required) • Strong networking and general IT skills, with experience troubleshooting complex applications and software products (required) • Experience with ticketing systems and ITIL-based support processes (required) • PACS, radiology workflow, DICOM, and/or HL7 experience (required) • Familiarity with healthcare IT systems, including EMR and clinical software (required) • Strong customer relationship skills and clear written and verbal communication (required) • Ability to manage multiple tasks, work under pressure, and collaborate across teams (required) • Flexibility to work varied hours and participate in on-call rotations (required) • Knowledge of archival and storage media (preferred) • CompTIA Linux, RHCA, RHCT, CCNA, or CCNP certification (preferred) • Public cloud application troubleshooting experience, preferably GCP (preferred) • Deployment and configuration automation experience, for example Ansible (preferred) • Proficiency in additional languages for EU or international regions (preferred) • Ability to follow applicable laws, DeepHealth policies, data privacy, compliance, safety, and confidentiality standards

🏖️ Benefits

• Remote work arrangement • Occasional travel may be required • Participation in on-call rotations and flexible coverage