Technical Support Specialist

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September 19

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Delegate CX

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B2B • Recruitment • Enterprise

Delegate CX is a company that specializes in helping U. S. businesses scale their teams by providing highly-trained global talent. Through their proprietary 4D process and comprehensive training programs, they streamline the hiring and onboarding processes, making it easier and more cost-effective for companies to grow. Delegate CX emphasizes integrating their outsourced, full-time hires seamlessly into the client company’s teams, providing an additional layer of support for continued business growth.

11 - 50 employees

🤝 B2B

🎯 Recruiter

🏢 Enterprise

📋 Description

• Provide timely and professional technical support via phone and email • Troubleshoot and resolve user issues related to ERP functionality, configuration, and workflows • Document support cases and solutions clearly and accurately • Escalate complex issues to higher-level technical teams when necessary • Guide clients in best practices for ERP usage, leveraging knowledge of accounting principles • Collaborate with internal teams to identify recurring issues and recommend improvements • Build sustainable relationships and trust with customers through open, interactive communication • Maintain accurate records of customer interactions, transactions, comments, and complaints • Ensure communication procedures, guidelines, and policies are followed • Perform ad hoc tasks aligned with the above responsibilities

🎯 Requirements

• Exceptional Communicator: Strong verbal and written English communication skills • Customer-Centric and service-oriented with commitment to SLAs • Problem-Solver: Skilled at troubleshooting ERP-related issues and documenting solutions • Growth-minded, adaptable, eager to learn • Education: Bachelor’s degree in Marketing, Communications, Business Administration, Accounting, or related field preferred • Experience: 1–2 years of direct experience in Promotional Products, Customer Service, or Technical Support • Experience in ERP or accounting support is an advantage • Language Proficiency: Strong verbal, written, and English communication skills • Working schedule: Ability to work overnight/graveyard shifts in Philippine time or within US operating hours • Technical Skills: Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint) • Experience supporting ERP systems such as NetSuite, Sage, QuickBooks Enterprise, or similar ideal • Solid understanding of accounting concepts and processes (AP, AR, reconciliations, journal entries, bookkeeping, month/year-end)

🏖️ Benefits

• Industry-leading salary packages • Permanent work-from-home setup • Company equipment provided • Internet stipends upon regularization • HMO Coverage • PTO credits and service incentive leaves • Major spring and winter company live events • Monthly employee appreciation virtual events • Company-provided career skills training courses • A company culture focused on your personal and professional growth