Automotive Operations Manager – Keys

🕒 August 5

🗽 New York – Remote

🗽 New York – Remote

💵 $85.9k - $95k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 0%

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Dent Wizard International

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1983

🚘 Automotive

🏭 Manufacturing

🚗 Transport

💰 Venture Round on 2017-03

Automotive • Manufacturing • Transport

Dent Wizard International is the nation's undisputed leader in automotive reconditioning services and vehicle protection products. Serving customers across 43 U. S. states and Canada, the company repairs about 2. 5 million vehicles every year with the help of more than 3,000 highly skilled employees. Dent Wizard offers a range of automotive services, including minor paint repair, wheel restoration, interior repair, and windshield and key services. They operate in auctions, dealerships, rental agencies, and body shops, providing stable and rewarding career opportunities in the automotive industry.

📋 Description

• Drive a culture of excellence in service delivery and address customer concerns • Lead implementation of division strategic initiatives and participate in R&D projects • Direct inventory processes and identify supply cost-control measures • Optimize service processes and workflows while meeting customer SLAs • Manage personnel, equipment, supplies, budgets, and cost-control measures • Maintain communication within the team, with other departments, and with customers • Establish and enforce quality standards • Support technician development and resolve operational issues • Ensure coverage for vacations and emergency or unplanned assignments • Monitor industry trends, customer preferences, and competitor activities • Lead, mentor, coach, evaluate, train, interview, hire, and onboard key service technicians • Ensure regulatory compliance and coordinate tools, equipment, and fleet support • Partner with Sales on large-scale opportunities and build customer and prospect relationships • Drive results through sales and negotiation • Perform other duties as assigned

🎯 Requirements

• 5+ years of proven leadership/influence experience in a mobile environment with geographically dispersed employees • Ability to manage, forecast, and coordinate key technician resources to maintain production • Proficient in key duplication, key cloning, and programming processes • Full knowledge of key types and key parts • Ability to manage conflict resolution with customer operations managers • Demonstrated organizational skills and ability to manage multiple projects simultaneously • Up to 70% travel throughout the assigned division may be required • Ability to continuously view and input data into a computer • Ability to lift up to 40 lbs. occasionally • Frequent walking, standing, lifting, bending, and squatting • Must pass a pre-employment drug screening and background check

🏖️ Benefits

• Paid time off • Medical insurance • Dental insurance • Vision insurance • 401k match (50% on the dollar up to 7% of employee contribution)