Bilingual Community Guide, Case Manager

3 days ago

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Devoted Health

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Healthcare Insurance • Wellness

Devoted Health is a healthcare company that offers Medicare Advantage plans designed to provide comprehensive health coverage with added benefits like dental, eyewear, gym memberships, and prescription drugs at competitive rates. The company emphasizes member support and service, ensuring that clients can easily navigate their benefits and access needed healthcare services. Devoted Health is committed to helping customers save money and enhance their health and wellness through a complete package of benefits and support.

1001 - 5000 employees

Founded 2017

⚕️ Healthcare Insurance

🧘 Wellness

📋 Description

• Establish trust and build strong relationships with our members • Create personalized care plans for members tailored to members’ needs • Identify and catalog available community or national resources (i.e., transportation, financial, food, medication discounts, support networks, behavioral health, etc.) • Connect members to community services and follow up to ensure those services were received • Help members (especially low income members) get the resources/care they need by helping them apply for eligible government benefits and programs • Work with family members/caregivers to help them in understanding the member’s needs and how they can be supportive • Conduct calls to members • Problem solving to break down barriers • Coordinate closely with other Devoted teams like Clinical Guides, Devoted Medical Group, Pharmacy, Telesales, and Member Service Guides • Form strong relationships with local community-based organizations and PCP offices to aid with coordination between member, Devoted, and providers (both community and health-related) • Be present, reliable and timely - for our members, for your team

🎯 Requirements

• You have a minimum of 2 years doing case management or care coordination • Bilingual in English and Spanish or in English and Haitian-Creole • Health insurance (preferably Medicare Advantage) and/or Healthcare experience • Strong verbal and written communication skills in English; you can articulate and break down complex information • The ability to comfortably multi task: you’ll be listening, talking, evaluating and writing notes all at the same time • Ability to understand and meet performance metrics • Proficient in technology; Embrace, crave, and be comfortable with new and ever-changing technologies • You’ve had proven success in building relationships • You’re a great team member with a can-do attitude; you’re self-reflective • Ability to work in a start-up, fast-paced environment - which includes the ability to work outside your job description in some instances, including the potential for taking inbound calls

🏖️ Benefits

• Employer sponsored health, dental and vision plan with low or no premium • Generous paid time off • $100 monthly mobile or internet stipend • Stock options for all employees • Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles • Parental leave program • 401K program • And more....