Senior Manager, Workforce Management

🕒 November 3

🇺🇸 United States – Remote

💵 $110k - $130k / year

⏰ Full Time

🟠 Senior

👔 Manager

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• Open for 10 days.
• Jobs at this company usually fill in 23 days.

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Devoted Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2017

🏥 Healthcare

⚕️ Healthcare Insurance

🧘 Wellness

Healthcare • Healthcare Insurance • Wellness

Devoted Health is a healthcare company that offers Medicare Advantage plans designed to provide comprehensive health coverage with added benefits like dental, eyewear, gym memberships, and prescription drugs at competitive rates. The company emphasizes member support and service, ensuring that clients can easily navigate their benefits and access needed healthcare services. Devoted Health is committed to helping customers save money and enhance their health and wellness through a complete package of benefits and support.

📋 Description

• Design and implement workforce management systems from scratch, including scheduling models, capacity plans, and staffing ratios for clinical teams • Establish SOPs, playbooks, and governance • Translate strategic goals into operational workflows and processes • Adjust staffing coverage and redesign shift structures • Lead discussions to identify gaps and implement solutions • Forecast demand using historical data and build staffing models • Align resources to meet targets and define and track KPIs such as utilization, coverage gaps, and forecast accuracy • Analyze trends and build dashboards using Google Sheets, Looker, Cortex, and SQL • Present clear recommendations to leadership • Monitor intraday performance, including SLA attainment, AHT, and shrinkage • Make real-time adjustments to meet service levels and appointment completion targets • Ensure operational goals are consistently achieved • Build systems to track and report daily, weekly, and monthly performance • Partner with operations, finance, and clinical leadership to align staffing with budget and care delivery needs • Serve as the go-to for workforce management questions and escalations • Use frontline feedback and performance data to continuously improve processes, scheduling logic, and forecasting models

🎯 Requirements

• 5+ years driving and leading high-impact operational initiatives and scaling complex processes • Transparent, adaptable, and comfortable operating in dynamic, rapidly changing conditions • People-first leadership approach with empathy and respect • Proven cross-functional leadership and project lifecycle experience • Technical aptitude with operational systems and analytics • Experience with Google Sheets; SQL is a strong plus • Ability to leverage AI to dig into data • Ability to lead through influence and align diverse stakeholders • Ability to self-serve data with SQL queries • Previous health care experience • Lean Six Sigma training is a huge plus

🏖️ Benefits

• Employer sponsored health, dental and vision plan with low or no premium • Generous paid time off • $100 monthly mobile or internet stipend • Stock options for all employees • Bonus eligibility for all roles excluding Director and above • Commission eligibility for Sales roles • Parental leave program • 401K program

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