Transitions of Care Manager, Clinical Guide

🕒 3 days ago

🇺🇸 United States – Remote

💵 $73k - $125k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

👔 Manager

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Devoted Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2017

🏥 Healthcare

⚕️ Healthcare Insurance

🧘 Wellness

Healthcare • Healthcare Insurance • Wellness

Devoted Health is a healthcare company that offers Medicare Advantage plans designed to provide comprehensive health coverage with added benefits like dental, eyewear, gym memberships, and prescription drugs at competitive rates. The company emphasizes member support and service, ensuring that clients can easily navigate their benefits and access needed healthcare services. Devoted Health is committed to helping customers save money and enhance their health and wellness through a complete package of benefits and support.

📋 Description

• Lead and support a team of RN Case Managers • Coach and support RN Case Managers through 1:1 meetings, shadowing, audit reviews, and time studies • Support escalated or complex patient needs and participate in clinical huddles • Dedicate at least 10% of monthly time to direct member engagement • Design and implement workflows, assessments, and protocols to improve efficiency and demonstrate patient impact • Identify workflow challenges and contribute to cross-functional problem-solving • Help standardize best practices across teams • Develop onboarding and ongoing education experiences for staff • Collaborate with cross-functional leaders to optimize care coordination across programs • Review performance metrics and surface risks with the Senior Manager of TOC

🎯 Requirements

• Active RN license • Minimum 2 years of direct patient care experience in care management, population health, or transitions of care • Minimum 2 years of people management experience, with a track record of team development and performance oversight • Experience managing licensed care management teams • Proven ability to drive clinical and operational outcomes through new initiatives and data-informed strategies • Comfort reviewing, interpreting, and acting on performance data • Strong communication and collaboration skills, with a can-do attitude and a learning mindset • Compact/multi-state RN licensure (desired) • Experience delivering care management in a virtual or telehealth setting (desired) • Experience coaching and educating clinical staff (desired) • Highly collaborative, with a track record of breaking down silos and embracing interdisciplinary partnership (desired) • Curious and analytical, with comfort working in a dynamic, fast-paced, evolving care model (desired)

🏖️ Benefits

• Employer sponsored health, dental and vision plan with low or no premium • Generous paid time off • $100 monthly mobile or internet stipend • Stock options for all employees • Bonus eligibility for all roles excluding Director and above • Parental leave program • 401K program • Total rewards package for full time employees