Customer Experience Specialist

🔥 18 hours ago

🗽 New York – Remote

🗽 New York – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 18%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Devotion

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2025

📣 Marketing

🌍 Social Impact

🤖 Artificial Intelligence

🔥 Funding within the last year

💰 $4M Seed on 2026-09

Marketing • Social Impact • Artificial Intelligence

Devotion is a company (Devotion Industries Inc. ) founded by consumer and social operators and backed by leading AI investors. It selectively forward-deploys with global brands to ignite high-scale creator ecosystems. The company emphasizes being built in Tribeca for the algorithmic world, focuses on creators and brand partnerships, and positions itself at the intersection of AI, consumer/social growth, and creator economy. The text references a manifesto, invitation-only access, and brand and creator ecosystem services. No explicit products, funding amounts, or headcount are provided.

📋 Description

• Manage day-to-day creator support across email, SMS, social, and other communication channels • Respond to creator questions, troubleshoot issues, and manage escalations with speed, empathy, and attention to detail • Coordinate gifting logistics and creator follow-ups across multiple brand programs • Maintain and refine brand tone of voice so creator communication is clear, on-brand, and culturally aligned • QA creator-facing automations and AI-powered workflows for tone, clarity, and accuracy • Partner with product and operations teams to test and improve internal AI tools supporting creator communication and support workflows • Maintain documentation, FAQs, templates, and internal resources for efficient creator operations • Capture creator feedback and surface recurring themes to improve product, workflows, and community strategy • Identify opportunities to make high-touch creator support more scalable and efficient

🎯 Requirements

• 1–2 years of experience, preferably in a fast-paced, dynamic work environment • Exceptional written and verbal communication skills • Experience in customer experience, customer support, community management, creator operations, or a similar fast-paced environment • Familiarity with creator ecosystems, influencer marketing, or customer support for consumer-facing brands • Comfort using AI tools and workflows to improve operational efficiency and support high-volume creator interactions • Detail-oriented, emotionally intelligent, and committed to delivering premium creator experiences • Highly organized and capable of managing large volumes of communication without sacrificing quality • Resourceful and comfortable working in an environment where processes and systems are constantly evolving • Comfortable working US business hours from any location • Must be currently authorized to work in the United States • Must not require employer sponsorship now or in the future to work in the United States

🏖️ Benefits

• Remote work option • Opportunity to work directly with founders who helped build TikTok’s creator ecosystem and a $100M consumer brand • Opportunity to help define a new model for community-driven growth at the intersection of creators, AI, and consumer brands • Opportunity to shape how thousands of creators experience partner brands • Opportunity to improve systems, workflows, and AI infrastructure powering creator communities

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