Mental Health Intake Agent, Temporary

🔥 5 minutes ago

🇨🇦 Canada – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Dialogue

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏥 Healthcare

💼 Consulting

☁️ SaaS

Healthcare • Consulting • SaaS

Dialogue is a Canadian integrated health platform and virtual care provider that delivers Employee Assistance Program (EAP), Mental Health+, Primary Care, and Wellness services to organizations through a single SaaS application. The platform combines virtual and in-person care, evidence-based clinical workflows, and analytics to improve employee well-being, reduce absenteeism, and measure program ROI for employers. Dialogue serves HR and benefits teams with a centralized, measurable solution for workplace health and productivity.

📋 Description

• Serve as the first point of contact for members who contact Dialogue by phone • Provide a seamless intake experience and quick access to care with the appropriate practitioner • Support new members as they create their account and begin receiving care • Understand members’ needs and direct them to Dialogue’s various services • Schedule appointments and support appointment coordination throughout the care journey • Support case management activities by phone and through the chat application • Collaborate directly with the EAP practitioner team • Contribute to the continuous improvement of the telephone service by providing feedback on the member experience and processes • Take responsibility for patient safety in interactions with members

🎯 Requirements

• Experience in customer or member service, in person or by phone, in a live environment • Available to work at least 21 to 32 hours per week, including evenings and weekends • Available for day and evening shifts from 6:00 a.m. to midnight, weekdays and weekends • A bachelor’s degree in a mental health or human relations-related field is an asset • Passion for member service and working with others • Passion for mental health and overall well-being • Strong empathy and the ability to make decisions in a fast-paced environment • Excellent computer and organizational skills • Comfortable working entirely digitally

🏖️ Benefits

• Equal opportunity employer • Diverse and inclusive workplace • Accommodations available upon request • Fully digital work environment • Fixed-term temporary contract from October 19, 2026, to April 16, 2027