Mental Health Intake Agent, Temporary

🕒 September 25

🇨🇦 Canada – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

👻 Ghost score 30%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 46 days.
• Reposted once.
• No salary listed.

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Dialogue

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏥 Healthcare

💼 Consulting

☁️ SaaS

Healthcare • Consulting • SaaS

Dialogue is a Canadian integrated health platform and virtual care provider that delivers Employee Assistance Program (EAP), Mental Health+, Primary Care, and Wellness services to organizations through a single SaaS application. The platform combines virtual and in-person care, evidence-based clinical workflows, and analytics to improve employee well-being, reduce absenteeism, and measure program ROI for employers. Dialogue serves HR and benefits teams with a centralized, measurable solution for workplace health and productivity.

📋 Description

• Serve as the first point of contact for members who reach out to Dialogue by phone, providing empathetic member service • Support new members with account creation and onboarding by understanding their needs and aligning them with the various services provided by Dialogue • Schedule member appointments and support appointment coordination throughout members’ care journeys • Support all case management activities for members using Dialogue’s telephone and chat channels, before and after appointments • Collaborate directly with the EAP practitioner team • Contribute to the growth and continuous improvement of the telephone service by providing feedback on the member experience and process improvements • Take responsibility for patient safety in the member-facing role

🎯 Requirements

• Experience in customer service or member service, working directly with members in person or by phone in a live environment • Available to work at least 21 hours, up to 32 hours, during evenings and weekends • Schedule covering day and evening shifts from 6:00 a.m. to midnight, weekdays and weekends • Bachelor’s degree in a mental health- or human relations-related field is an asset • Passion for member service, working with others, and delivering the best possible experience • Passion for mental health and overall well-being • Strong empathy and the ability to make decisions in a fast-paced environment • Excellent computer and organizational skills • Comfortable working entirely in a digital environment

🏖️ Benefits

• Equal opportunity employer • Diverse and inclusive workplace • Accommodations available upon request

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