Remote Jobs at Direct Interactions
Direct Interactions
B2B • SaaS • Telecommunications
Direct Interactions is a customer service company that specializes in providing outstanding customer experience (CX) through a highly-skilled, emotionally intelligent, US-based workforce. The company offers cost-effective, cloud-based customer service solutions that can handle capacity surges, serving industries like retail, e-commerce, and the public sector. Direct Interactions offers omnichannel support, engaging customers across voice, chat, email, SMS, and social media, enhanced by advanced AI technologies. They focus on accurate and empathetic service delivery, combining seasoned leadership with AI and quality assurance tools to motivate and develop agents in a virtual environment.
1001 - 5000 employees
🤝 B2B
☁️ SaaS
📡 Telecommunications
November 18
Job not on LinkedIn
Customer Service Specialist assisting with unemployment insurance claims via computer software. Maintaining composure in escalated situations and efficiently operating in a fast-paced environment.
