Account Manager II, Client Success

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2 days ago

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DISA Global Solutions, Inc.

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Compliance • HR Tech • Transport

DISA Global Solutions, Inc. is a leading provider of background screening, drug and alcohol testing, and compliance solutions for employers. Since 1986, the company has been helping employers hire and retain top talent by offering consolidated solutions that save time and resources. DISA's expertise includes background screening, drug testing, occupational health services, transportation compliance, and more. They serve a diverse range of industries, including healthcare, transportation, retail, finance, and entertainment, among others. DISA aims to help customers navigate complex screening laws, improve workplace safety, and build comprehensive compliance programs. The company is also known for its contractor management and entertainment compliance solutions. With a focus on integrating innovative technologies, DISA Global Solutions strives to enhance workforce compliance and safety across North America.

1001 - 5000 employees

Founded 1987

📋 Compliance

👥 HR Tech

🚗 Transport

📋 Description

• Act as the main point of contact for a portfolio of assigned clients, building trust and delivering proactive support and solutions. • Gain deep insight into each client’s business model, hiring and onboarding processes, goals, KPIs, and workflows. • Develop and maintain detailed account and project plans that outline objectives, timelines, and progress for each client. • Grow the account through Upsells and Cross Selling. • Serve as a strategic partner to clients by understanding their organizational structures and challenging them to consider innovative solutions. • Engage with client stakeholders at all levels—from procurement teams to C-suite executives—to identify opportunities and close business. • Track and analyze sales trends, revenue generation, and potential competitive threats within accounts. • Consistently meet or exceed defined revenue targets and account growth objectives. • Ensure that all services provided align with client goals, expectations, and internal KPIs. • Lead and deliver impactful Quarterly Business Reviews (QBRs), highlighting service value, performance, and recommendations, often onsite and in person. • Prepare for and follow up on key meetings and engagements including presentations, site visits, and strategy sessions. • Clearly articulate service offerings, pricing, and processes in a way that resonates with client priorities. • Proactively identify and resolve systemic issues, including performing root cause analysis and implementing solutions. • Coordinate with internal and external stakeholders to align on client needs and project deliverables. • Oversee and follow up on client escalations and open issues related to operations, billing, technology, or customer service. • Maintain accurate and up-to-date records of account activities, meetings, and communications in CRM (Salesforce).

🎯 Requirements

• High School Diploma or GED required, Associate’s degree preferred, or equivalent work experience. • 3 - 5 years of experience in strategic Account Management, preferably in the pre-hire screening, background screening, or HR services industry. • Proven success managing complex solutions with senior-level stakeholders, including C-suite executives. • Strong communication, negotiation, and presentation skills. • Ability to build and sustain relationships across all levels of an organization. • Organized, self-motivated, and results-driven, with excellent attention to detail. • Professional demeanor with high business maturity and problem-solving capabilities. • High level of proficiency in Microsoft Office and CRM tools such as Salesforce. • Willingness to work flexible hours and travel occasionally for client meetings or industry events. • Strong business writing practices and analytical skills, including the ability to interpret business and technical documents.

🏖️ Benefits

• Personal and Sick Paid Time Off. • 401k with a highly competitive match. • 11 Paid Holidays. • Medical/Dental and Vision. • Group Life Insurance, HSA/FSA. • Employee Assistance Program. • Educational Assistance Program.