Customer Success Manager

Job not on LinkedIn

August 13

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Dropbox DocSend

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SaaS • Enterprise • Security

Dropbox DocSend is a secure document sharing platform that provides users with real-time control and insights over their shared files. It simplifies the process of managing, sharing, and tracking important documents by allowing links to be sent instead of bulky attachments. The platform is trusted by over 34,000 companies globally and offers features like file download control, real-time intelligence, and dynamic watermarking. Dropbox DocSend is particularly useful for board communications, fundraising, investment management, media sales, and professional services. With the capability to update files after sharing and access detailed analytics, it helps users remain organized and informed, ultimately increasing efficiency and security in document sharing.

51 - 200 employees

☁️ SaaS

🏢 Enterprise

🔐 Security

📋 Description

• About Informed K12 is transforming how school districts operate by bringing critical workflows online with the unique flexibility needed to serve the school community. • Informed K12 is transforming how school districts operate by bringing critical workflows online with the unique flexibility needed to serve the school community. • The CSM leads the long game: co-architecting a high-impact partnership built on sustained value, through data, storytelling, and strategic influence, helping districts adopt technology and win internal buy-in. • What You’ll Do: Engineer Long-Term Value; Develop deep understanding of client business priorities, goals, and risks; Craft business-aligned success plans that drive maturity and ROI; Craft and adapt strategic account plans—escalate early risks and own mitigation strategies using data and evidence; Own the account plan and narrative: “Here’s where you are. Here’s where we’re going. Here’s what greatness could look like.”; Own the Relationship: Build trust across multiple stakeholders—from cabinet-level leaders to operational doers; Prove and Grow Value: Use data and storytelling to show progress, drive adoption, and frame impact; Identify new use cases and opportunities for expansion; Drive Accountability and Progress: Step into complex challenges and provide structure, clarity, and a confident path forward. • Who You Are: You’re a strategic consultant who brings analytical and client engagement skills; You move fast, but thoughtfully, using data and context to prioritize the most important work; You are comfortable with ambiguity and excel at building clarity over time; You’re a natural relationship builder with a knack for persuading executive stakeholders toward beneficial outcomes. • Qualifications: What We Look For: 6–12 years in customer success, consulting, or enterprise client services; Demonstrated success in managing and expanding customer accounts and experience preventing churn under difficult circumstances; Strong analytical and problem-solving skills, with the ability to identify trends and drive data-informed decisions; Experience implementing solutions, driving change management, and evangelizing outcomes; Early-stage startup experience, or experience working in an entrepreneurial environment; Experience driving success when working with highly complex organizations, ideally in K12; Highly developed Growth Mindset, Intrinsic Motivation, Emotional Intelligence, Accountability, and Systemic Thinking skills. • If You...: Want to do rewarding, high-stakes, high-impact work in public education; Think in frameworks, influence with empathy, and build trust quickly; Feel comfortable challenging clients and your own teammates when it’s what’s right; Want to help school districts win—not just adopt software …we want to get to know you!

🎯 Requirements

• 6–12 years in customer success, consulting, or enterprise client services • Demonstrated success in managing and expanding customer accounts and experience preventing churn under difficult circumstances • Strong analytical and problem-solving skills, with the ability to identify trends and drive data-informed decisions • Experience implementing solutions, driving change management, and evangelizing outcomes • Early-stage startup experience, or experience working in an entrepreneurial environment • Experience driving success when working with highly complex organizations, ideally in K12 • Highly developed Growth Mindset, Intrinsic Motivation, Emotional Intelligence, Accountability, and Systemic Thinking skills. • If You... Want to do rewarding, high-stakes, high-impact work in public education Think in frameworks, influence with empathy, and build trust quickly • Feel comfortable challenging clients and your own teammates when it’s what’s right • Want to help school districts win—not just adopt software …we want to get to know you!