Manager, CRM – Digital Intake Platforms

Job not on LinkedIn

🔥 3 hours ago

🇨🇦 Canada – Remote

💵 $116.9k - $146.2k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🏆 Customer Success

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Doctors of BC

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1900

💼 Consulting

🛡️ Insurance

🏥 Healthcare

Consulting • Insurance • Healthcare

Doctors of BC is a professional non-profit association representing physicians in British Columbia that provides advocacy, negotiated benefits, practice supports, education, and resources to help doctors deliver high-quality patient-centered care. It offers services including pay and contract guidance, billing and audits support, insurance and benefits administration, physician health programs, continuing medical education, digital health policy engagement, and member-exclusive programs and discounts. Doctors of BC also partners with government and health authorities on policy, quality improvement, and Indigenous reconciliation efforts.

📋 Description

• Provide strategic and operational leadership for CRM and digital intake platforms • Own platform strategy and lifecycle management, including roadmap development, platform consolidation, demand management, governance, configuration standards, data quality, and continuous improvement • Translate evolving business needs into scalable platform capabilities • Ensure alignment with enterprise architecture, security, data governance, and organizational technology standards • Oversee platform integration and automation to streamline workflows, reduce manual processes, and enable reliable data exchange • Lead and develop the team responsible for CRM and digital intake solutions • Establish clear accountabilities and strengthen internal capability and sustainable delivery capacity • Partner with technical teams on complex, cross-platform solutions • Oversee day-to-day platform configuration and implementation • Manage vendor relationships and licensing optimization • Lead platform lifecycle planning and evaluate significant platform changes and new capabilities • Guide, coach, and motivate team members; provide feedback and recognition • Set service expectations, monitor progress, ensure accountability, and deliver against deadlines and quality standards • Participate in change programs by planning implementation activities and feedback systems

🎯 Requirements

• Bachelor's degree in computer science, information systems, business, or a related field • 8+ years of progressive experience in enterprise applications, CRM, SaaS platforms, solution delivery, or related technology roles • Experience leading or managing enterprise CRM, digital platforms, or business application teams • Experience with platform strategy, governance, roadmap development, and lifecycle management • Strong understanding of Salesforce or comparable enterprise CRM platforms, including capabilities, configuration, integrations, data management, security, and release management • Experience with digital intake, forms, workflow automation, low-code/no-code platforms, or similar technologies • Experience managing SaaS platforms, vendors, licensing, platform consolidation, and technology lifecycle decisions • Experience translating complex business requirements into scalable technology solutions • Experience working with architects and technical specialists on cross-platform designs and integrations • Demonstrated people leadership experience, including coaching, performance management, resource planning, and capability development • Strong project, change, stakeholder, and vendor management skills • Excellent analytical, problem-solving, communication, and presentation skills • Passion for learning and eagerness to investigate technology problems and challenge assumptions

🏖️ Benefits

• Inclusive and diverse community • Commitment to equity, diversity and inclusion • Commitment to truth and reconciliation • Opportunities to learn from experts and develop capabilities