Manager, CRM – Digital Intake Platforms

Job not on LinkedIn

🕒 September 3

🇨🇦 Canada – Remote

💵 $116.9k - $146.2k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🏆 Customer Success

👻 Ghost score 8%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Doctors of BC

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1900

💼 Consulting

🛡️ Insurance

🏥 Healthcare

Consulting • Insurance • Healthcare

Doctors of BC is a professional non-profit association representing physicians in British Columbia that provides advocacy, negotiated benefits, practice supports, education, and resources to help doctors deliver high-quality patient-centered care. It offers services including pay and contract guidance, billing and audits support, insurance and benefits administration, physician health programs, continuing medical education, digital health policy engagement, and member-exclusive programs and discounts. Doctors of BC also partners with government and health authorities on policy, quality improvement, and Indigenous reconciliation efforts.

📋 Description

• Provide strategic and operational leadership for CRM and digital intake platforms • Own platform strategy and lifecycle management, including roadmap development, platform consolidation, demand management, governance, configuration standards, data quality, and continuous improvement • Translate evolving business needs into scalable platform capabilities • Ensure alignment with enterprise architecture, security, data governance, and organizational technology standards • Oversee platform integration and automation to streamline workflows, reduce manual processes, and enable reliable data exchange • Lead and develop the team responsible for CRM and digital intake solutions • Establish clear accountabilities and strengthen internal capability and sustainable delivery capacity • Partner with technical teams on complex, cross-platform solutions • Oversee day-to-day platform configuration and implementation • Manage vendor relationships and licensing optimization • Lead platform lifecycle planning and evaluate significant platform changes and new capabilities • Guide, coach, and motivate team members; provide feedback and recognition • Set service expectations, monitor progress, ensure accountability, and deliver against deadlines and quality standards • Participate in change programs by planning implementation activities and feedback systems

🎯 Requirements

• Bachelor's degree in computer science, information systems, business, or a related field • 8+ years of progressive experience in enterprise applications, CRM, SaaS platforms, solution delivery, or related technology roles • Experience leading or managing enterprise CRM, digital platforms, or business application teams • Experience with platform strategy, governance, roadmap development, and lifecycle management • Strong understanding of Salesforce or comparable enterprise CRM platforms, including capabilities, configuration, integrations, data management, security, and release management • Experience with digital intake, forms, workflow automation, low-code/no-code platforms, or similar technologies • Experience managing SaaS platforms, vendors, licensing, platform consolidation, and technology lifecycle decisions • Experience translating complex business requirements into scalable technology solutions • Experience working with architects and technical specialists on cross-platform designs and integrations • Demonstrated people leadership experience, including coaching, performance management, resource planning, and capability development • Strong project, change, stakeholder, and vendor management skills • Excellent analytical, problem-solving, communication, and presentation skills • Passion for learning and eagerness to investigate technology problems and challenge assumptions

🏖️ Benefits

• Inclusive and diverse community • Commitment to equity, diversity and inclusion • Commitment to truth and reconciliation • Opportunities to learn from experts and develop capabilities