Salesforce Administrator

Job not on LinkedIn

🔥 0 minutes ago

🇨🇦 Canada – Remote

💵 $70.9k - $88.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🌐👷 Salesforce Administrator

👻 Ghost score 0%

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Doctors of BC

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1900

💼 Consulting

🛡️ Insurance

🏥 Healthcare

Consulting • Insurance • Healthcare

Doctors of BC is a professional non-profit association representing physicians in British Columbia that provides advocacy, negotiated benefits, practice supports, education, and resources to help doctors deliver high-quality patient-centered care. It offers services including pay and contract guidance, billing and audits support, insurance and benefits administration, physician health programs, continuing medical education, digital health policy engagement, and member-exclusive programs and discounts. Doctors of BC also partners with government and health authorities on policy, quality improvement, and Indigenous reconciliation efforts.

📋 Description

• Configure and maintain Salesforce functionality, including Flows, assignment rules, approval processes, fields, page layouts, record types, dynamic forms, apps, actions, validation rules, reports, and dashboards • Administer users, roles, profiles, permission sets, public groups, sharing rules, and other access controls • Perform routine platform maintenance, release-readiness activities, health checks, data-quality monitoring, and configuration reviews • Troubleshoot configuration, automation, data, access, and user issues, escalating complex technical issues appropriately • Support development, testing, and deployment of Salesforce enhancements across sandbox, test, and production environments • Participate in Salesforce integrations with other enterprise applications and digital intake platforms • Support data migration, cleansing, validation, reconciliation, and ongoing data-quality activities • Develop and execute functional, regression, and integration testing • Create and maintain configuration documentation, process flows, release documentation, technical notes, and user guides • Provide Salesforce user support, training, and guidance • Monitor platform usage and identify opportunities to increase adoption and improve the user experience • Support incident resolution and production troubleshooting • Participate in Agile delivery activities and collaborate with project, business, and technical teams • Work with business stakeholders to understand processes, requirements, pain points, and desired outcomes • Translate requirements into Salesforce configuration and functional specifications • Recommend appropriate use of existing Salesforce capabilities and established platform patterns • Identify opportunities to simplify processes and improve automation • Participate throughout the solution lifecycle, including requirements, configuration, testing, deployment, documentation, and post-implementation support • Collaborate on complex requirements and solutions requiring broader technical or architectural consideration • Work with Business Applications and technology teams on integrations or cross-platform dependencies

🎯 Requirements

• 3–5+ years of hands-on Salesforce administration experience, preferably within an enterprise environment • Salesforce Certified Administrator certification required or strongly preferred • Platform App Builder, Advanced Administrator, or Service Cloud Consultant certifications are assets • Strong hands-on experience with Salesforce Service Cloud; experience with Sales Cloud and Experience Cloud is an asset • Strong knowledge of Salesforce configuration, including Flow, objects, fields, page layouts, record types, validation rules, permissions, reports, and dashboards • Good understanding of Salesforce security and access concepts, including profiles, permission sets, roles, sharing rules, and organization-wide defaults • Experience troubleshooting Salesforce configuration, automation, data, security, and user issues • Experience supporting Salesforce releases, sandbox environments, testing, and deployments • Experience with data migration, data quality, cleansing, validation, and reconciliation • Familiarity with Salesforce integrations, APIs, middleware, ERP, document management, or other enterprise applications is an asset • General understanding of Apex and Lightning development concepts sufficient to troubleshoot issues and collaborate effectively with developers and technical specialists • Strong analytical, business-analysis, documentation, and problem-solving skills • Excellent verbal and written communication skills • Ability to independently manage assigned work while collaborating effectively with senior technical resources • Experience working in Agile or similar delivery environments