Account Manager, AWS

September 3

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DoiT International

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SaaS • Cloud Services • Consulting

DoiT International is a cloud services company that provides comprehensive solutions for managing and optimizing cloud infrastructure across multiple platforms such as AWS, Google Cloud, and Microsoft Azure. Their services include cloud cost management, workload intelligence, automation, and consulting. DoiT International helps businesses optimize their cloud environments, improve performance, and enhance security through a combination of advanced technology and expert consulting.

201 - 500 employees

Founded 2014

☁️ SaaS

📋 Description

• DoiT is a global technology company that helps cloud-driven organizations leverage the cloud to drive business growth and innovation. • Account Manager role on the Sales team in Japan; based remotely in Japan, ideally in Tokyo. • Develop a deep understanding of DoiT’s business, cloud management platform, support and services and how they help clients. • Maintain knowledge, context and ownership of customer accounts and communicate with vendor teams to show value and opportunities for revenue growth. • Manage customer-related support escalations to resolution, ensuring high customer satisfaction. • Negotiate and close long-term commitments with key stakeholders, balancing customer, vendor and company interests. • Identify new workload opportunities within customers' Cloud Environments / SaaS solutions. • Establish a regular cadence with your portfolio of customers, balancing large strategic and fast-growing emerging clients. • Aggregate customer feedback to ensure products and solutions align with customer needs. • Provide customer feedback to engineering teams to help prioritize development deliverables. • Deliver regular quarterly reviews, track project timelines and projected cloud spending. • Identify Cost Optimization opportunities within the customer cloud environment. • Collaborate with Cloud Vendor Sales Representatives on mutual customers.

🎯 Requirements

• Strong verbal/written communication skills in Japanese & English. • 2+ years of experience in an Account Management/Customer Success/Customer Engineering role. • 3+ years of experience at a technology company • Strong technical skills that enable you to engage productively with technical teams, and the ability to build influential relationships. • Excellent operational/administration skills, analytical, detail-oriented and able to “zoom” in/out from the big picture to the minutiae. • A desire to grow within the organization and continuously broaden your skill sets. • A great sense of humour and enjoys having fun at work. • Experience with AWS, GCP, or other major public clouds • Cloud Certifications (AWS Cloud Practitioner or Google Cloud Digital Leader certifications)

🏖️ Benefits

• Unlimited PTO • Flexible Working Options • medical stipend • Parental Leave • Employee Stock Option Plan • Home Office Allowance • Professional Development Stipend • Peer Recognition Program