Associate Manager, Strategy & Operations – In-Store

🕒 3 days ago

🏄 California, Illinois, +2 more states – Remote

🏄 California – Remote 🌽 Illinois – Remote 🗽 New York – Remote ☕ Washington – Remote

💵 $105.4k - $155k / year

⏰ Full Time

🟡 Mid-level

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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DoorDash

WebsiteLinkedInAll Job Openings

10,000+ employees

🍽️ Food & Beverage

📦 Logistics

🛍️ eCommerce

Food & Beverage • Logistics • eCommerce

DoorDash is a leading food delivery service that connects customers with local businesses and restaurants. By empowering local economies, DoorDash facilitates the growth and success of restaurants and retailers, offering a flexible work environment for its employees. The company emphasizes innovation and aims to redefine the local commerce experience while providing extensive benefits and opportunities for team members across various career areas.

📋 Description

• Own and accelerate global payments growth for DoorDash’s In-Store business • Run experimentation across the funnel to increase adoption of payment-driving features and GMV per venue • Shape pre-sales monetization, size opportunities for Product, land quick wins with Product Marketing, and identify whitespace for Customer Success and Account Managers • Diagnose and remove merchant barriers to payments adoption involving fees, integrations, and customer effort • Set success metrics, assign DRIs, and remove or escalate cross-functional roadblocks • Partner with Product to identify, size, test, and launch transactional capabilities across events, gift cards, upgrade templates, marketplace, and merchant tooling • Own the transactional economic model, including take rates, processing fees, consumer pass-through options, pricing sensitivity, and card mix economics • Build onboarding motions and playbooks for Sales and Customer Success • Size market opportunities, analyze segment performance and closed-lost deals, and monitor competitive dynamics • Build dashboards, KPIs, and narratives that turn data into recommendations for senior leadership • Coordinate Product, Sales, Marketing, Customer Success, and Legal as the strategic payments “train conductor”

🎯 Requirements

• 5-7 years of experience in management consulting, finance, or Strategy & Operations, ideally in a high-growth tech or B2B SaaS environment • Strong data analysis skills • High spreadsheet comfort • Ability to build financial models and translate them into actionable recommendations • Understanding of payment processors, gateways, Merchant of Record models, transaction fees, chargebacks, and online GMV dynamics • Ability to bring cross-functional teams together and drive consensus without direct authority • Ability to structure ambiguous problems into actionable plans and deliver with minimal oversight • Experience with Stripe, Adyen, FreedomPay, or a similar processor is a plus • Experience with Salesforce, Looker, and Gong is a plus • Experience designing and reading out pricing, packaging, or GTM experiments is a plus

🏖️ Benefits

• Equity grants • 401(k) plan with employer matching • 16 weeks of paid parental leave • Wellness benefits • Commuter benefits match • Paid time off • Paid sick leave • Medical benefits • Dental benefits • Vision benefits • 11 paid holidays • Disability insurance • Basic life insurance • Family-forming assistance • Mental health program • Flexible paid time off/vacation for salaried roles • 80 hours of paid sick time per year for salaried roles • Premium healthcare • Wellness expense reimbursement

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