Director, Merchant Experience – Strategy & Operations

🕒 October 16

🇺🇸 United States – Remote

💵 $197.2k - $290k / year

⏰ Full Time

🔴 Lead

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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DoorDash

WebsiteLinkedInAll Job Openings

10,000+ employees

🍽️ Food & Beverage

📦 Logistics

🛍️ eCommerce

Food & Beverage • Logistics • eCommerce

DoorDash is a leading food delivery service that connects customers with local businesses and restaurants. By empowering local economies, DoorDash facilitates the growth and success of restaurants and retailers, offering a flexible work environment for its employees. The company emphasizes innovation and aims to redefine the local commerce experience while providing extensive benefits and opportunities for team members across various career areas.

📋 Description

• Lead the support experience for merchants after they are live on DoorDash • Own the strategy and execution for serving merchants • Transform support into a tech-first, scalable, seamless experience • Drive merchant satisfaction, retention, and loyalty • Build strategy for helping merchants succeed and minimizing operational friction • Use data-driven decision-making and business judgment to drive go-to-market and execution for new initiatives • Work cross-functionally with product, operations, marketing, sales, finance, and analytics teams • Land key merchant experience initiatives

🎯 Requirements

• Bachelor’s degree or higher • 10+ years of experience in consulting, strategy, operations, banking, or technology • Experience leading transformation in fast-paced or complex environments • Experience managing teams • Experience driving large-scale, cross-functional initiatives • Bias for action and ability to take ownership from start to finish • Curiosity and innovation mindset • Problem-solving using first-principles thinking • Analytical ability and comfort pulling data in SQL or modeling in Excel • Persuasive communication and relationship-building skills • Ability to collaborate across teams and levels

🏖️ Benefits

• Equity grants • 401(k) plan with employer matching • 16 weeks of paid parental leave • Wellness benefits • Commuter benefits match • Flexible paid time off/vacation • Paid sick leave; 80 hours per year for salaried roles • Medical, dental, and vision benefits • 11 paid holidays • Disability and basic life insurance • Family-forming assistance • Mental health program • Premium healthcare • Wellness expense reimbursement