Agency Retention Manager

Job not on LinkedIn

🕒 September 23

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

🗽 New York – Remote

🗽 New York – Remote

💵 $66.3k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔄 Customer Retention Specialist

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Dotdigital

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1999

☁️ SaaS

📣 Marketing

SaaS • Marketing

Dotdigital is a marketing automation platform, established over 20 years ago, that helps brands improve their marketing engagement using innovative tools to achieve seamless and relevant customer connections. With over 400 employees worldwide, Dotdigital serves mid-market and enterprise companies across various industries, emphasizing responsible marketing and sustainability. The company is recognized as the world's first carbon-neutral marketing automation platform with certifications in ISO14001, ISO 27701, and ISO27001. Dotdigital is committed to diversity and inclusion, and actively supports initiatives for green practices, employee wellbeing, and women empowerment in the tech industry.

📋 Description

• Support education and enablement of the agency partner network • Proactively educate and engage partners through Lunch & Learns, sales enablement sessions, educational workshops, and similar initiatives • Initiate co-marketing efforts for selected partners, including joint case studies, white papers, webinars, blog posts, and social promotion • Keep partners informed about new feature releases and relevant updates • Coordinate cross-functionally with sales, product, and support teams to provide adequate partner support • Maintain a revenue mindset around enabling and activating partners • Own the retention motion for the agency partner program • Manage day-to-day partner relationships and grow business from existing agency partners

🎯 Requirements

• Proven experience managing ongoing partner, client, or account relationships post-sale • Track record of growing revenue or engagement within an existing book of accounts • Experience in a partner, channel, or customer success function is preferred • Strategic mindset for triaging a large portfolio of hundreds of agency partners • Ability to assess engagement, referral activity, and client installs to prioritize investment • Comfortable with high-touch work for priority partners and scalable engagement for the long tail • Data-informed approach to segmenting partners by potential • Experience designing and running partner education programs, including webinars, lunch & learns, and enablement content • Skilled at identifying patterns and common pain points across multiple partners and translating them into improved resources, content, or programs • Ability to build scalable enablement assets such as playbooks, templates, and FAQs • Excellent written communication • Strong verbal communication on video calls and in live presentations • Experience with co-marketing content such as case studies, blog posts, or joint content • Highly organized and efficient; strong multitasker • Comfortable operating with a CRM or tracking system • Self-directed and proactive

🏖️ Benefits

• Dental • Medical • Vision • 401K