Client Success Manager, Enterprise

Job not on LinkedIn

🕒 6 days ago

🏄 California – Remote

🏄 California – Remote

💵 $90.7k - $137.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Doximity

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 Secondary Market on 2019-08

Healthcare • Consulting • Logistics

Doximity is a professional medical network for physicians that enables secure communication and collaboration among healthcare providers. With features such as HIPAA-compliant messaging, video calls, and telemedicine solutions, Doximity helps doctors and medical professionals connect with their patients efficiently and securely, streamlining their workflow and improving patient care. The platform serves as a comprehensive resource for medical professionals, offering news, research access, and a directory for networking.

📋 Description

• Lead clients through successful implementation, from onboarding to product configuration and support • Collaborate cross-functionally to align client needs with internal workflows • Conduct kickoff meetings and implementation calls • Manage scaled accounts for a high-volume client base after onboarding • Develop and maintain project timelines for clients and internal teams • Provide training, user documentation, and educational resources with Marketing • Serve as internal client advocate and ensure deadlines and requirements are met • Build stakeholder relationships to drive product adoption • Track engagement metrics and demonstrate ROI to clients • Coordinate with Support, Product, and Marketing to resolve client needs proactively • Partner with Relationship Management on contract renewals

🎯 Requirements

• 4+ years of client-facing experience in the healthcare industry • Strong communication, customer service, and presentation skills • Excellent attention to detail and analytical thinking • Problem-solving skills and ability to work independently • Comfortable in a fast-paced, evolving environment • Process improvement mindset • Experience managing technical implementations, such as SSO integration

🏖️ Benefits

• Equity (where applicable) • Annual bonus or incentive compensation (where applicable) • Medical, dental, and vision insurance • 401(k) with company match • Paid time off and company holidays • Paid parental leave • Wellness and mental health resources • Flexible ways of working • Autonomy to own work • Mentorship and professional development

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