Manager, Loyalty Program Operations

🕒 October 8

🇺🇸 United States – Remote

💵 $97.6k - $122k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Program Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

DraftKings Inc.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

🎮 Gaming

⚽ Sports

👥 B2C

Gaming • Sports • B2C

DraftKings Inc. is a global company known for providing innovative products and experiences primarily in the sports betting and fantasy sports sectors. The company boasts a strong presence across multiple countries, aiming to deliver exceptional customer moments and overcoming challenges through teamwork and persistence. At DraftKings, innovation in engineering, analytics, and product development is key, with a focus on creating unforgettable customer experiences in sportsbook and casino operations. The company emphasizes a dynamic work culture, inclusion, equity, and global collaboration within its diverse teams.

📋 Description

• Develop a deep understanding of DraftKings Rewards, including tiers, earning and redemption mechanics, milestones, and benefits • Serve as a resource for questions about program mechanics and performance • Track program health using KPIs for player engagement, tier progression, reward utilization, and business impact • Partner with Analytics to validate data and strengthen performance reporting • Analyze player behavior, program performance, and loyalty initiatives to identify improvement opportunities • Measure effectiveness and recommend program enhancements • Assess reward costs, utilization, and program economics with Finance and Analytics • Coordinate operational requirements, testing, launches, and issue resolution for loyalty program enhancements • Build data-backed business cases for loyalty innovations and enhancements • Leverage AI tools and automation to improve analysis, monitoring, documentation, and operational workflows • Validate AI outputs against trusted data sources • Collaborate with Analytics, Finance, and Loyalty Operations teams to turn data into actionable recommendations

🎯 Requirements

• At least 5 years of experience in loyalty programs, rewards, program operations, or consumer analytics • Track record of using data to inform business decisions • Proficiency in SQL and ability to independently query, investigate, and validate data • Understanding of loyalty program economics, performance measurement, and experimentation • Experience using AI tools and automation to improve analytical efficiency and streamline processes • Strong operational judgment and attention to detail • Ability to anticipate challenges, understand system dependencies, and translate ideas into actionable requirements • Excellent communication and collaboration skills • Ability to simplify complex findings, influence cross-functional stakeholders, and present recommendations to leadership • Proactive, curious, and results-driven mindset • Ability to take ownership, navigate competing priorities, and deliver improvements in a fast-paced environment • May be required to obtain a gaming license issued by the appropriate state agency as a condition of employment

🏖️ Benefits

• Bonus • Equity • Benefits as applicable • Guidance through the gaming license process if relevant to the role