Senior Implementation Manager

October 23

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Drata

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Cybersecurity • Compliance • SaaS

Drata is a security and compliance automation platform that continuously monitors and collects evidence of a company’s security controls, streamlining workflows to ensure audit-readiness. The platform provides solutions for startups, growth, and enterprise companies to scale and enhance their compliance programs. It covers a variety of frameworks including SOC 2, ISO 27001, HIPAA, GDPR, and FedRAMP. Drata offers integrations with various systems and promotes automation and customization in managing compliance processes, helping companies maintain compliance effortlessly through adaptive automation and deep integrations with existing IT ecosystems.

201 - 500 employees

Founded 2020

🔒 Cybersecurity

📋 Compliance

☁️ SaaS

💰 $100M Series B on 2021-11

📋 Description

• Lead end-to-end delivery for Drata’s largest and most complex enterprise customers, defining success plans, managing milestones, and ensuring high-quality, on-time delivery. • Drive measurable outcomes in customer time-to-value, adoption, and satisfaction through proactive leadership and risk management. • Identify patterns and opportunities across implementations to evolve Drata’s onboarding methodology, tools, and playbooks. • Partner with PS leadership to operationalize metrics, refine delivery frameworks, and implement scalable best practices that enable consistency and repeatability across the team. • Serve as a trusted advisor and executive-facing point of contact for customers, aligning business goals to implementation outcomes. • Anticipate customer needs, advocate internally, and guide strategic decisions to maximize the customer’s long-term success with Drata. • Configure and optimize the Drata platform to align with complex enterprise environments, ensuring smooth integration and adherence to security and compliance requirements. • Partner with Solutions Architects and Product teams to troubleshoot challenges, validate designs, and ensure scalability across customer environments. • Act as a mentor, coach, and escalation point for Implementation Managers, sharing best practices and supporting professional growth. • Collaborate closely with Sales, Product, Engineering, and Customer Success to ensure seamless communication, effective handoffs, and a unified customer experience.

🎯 Requirements

• 7+ years of experience in software implementation, consulting, or customer delivery roles, with a proven track record of managing complex, multi-stakeholder SaaS implementations. • 3+ years of experience leading enterprise or compliance-focused implementations, ideally in security, GRC, or identity and access management environments. • Deep understanding of compliance frameworks such as SOC 2, ISO 27001, HIPAA, PCI, or FedRAMP, and how they translate to customer outcomes and risk management. • Demonstrated ability to lead cross-functional initiatives, mentor peers, and influence both customers and internal stakeholders to drive success. • Strong technical aptitude with the ability to communicate concepts like APIs, integrations, and security configurations at a high level. • Exceptional communication, relationship-building, and problem-solving skills with the ability to engage technical and business leaders alike. • Comfort operating autonomously in a fast-paced, dynamic environment, with a growth mindset and desire to continuously improve processes and outcomes.

🏖️ Benefits

• Health & Wellness: 100% coverage for medical, dental, and vision - employee and dependents. • Learning & Development: $500 annually towards personal development opportunities. • Unlimited PTO: Unlimited vacation policy for strong, fully charged batteries. • 16 Weeks Paid Parental Leave: An inclusive policy to ensure you have time with your newborn, newly adopted, or foster child (available after six months of employment) • Work Remotely: Flexible hours and work from home (especially these days!) • 401K: Reach your financial goals while reducing your taxes • HSA, FSA, & DCFSA: Pre-tax savings plans for healthcare and dependent care.