Client Success Manager

🕒 July 7

🏈 Ohio – Remote

🏈 Ohio – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤝 Client Partner

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Drips

WebsiteLinkedInAll Job Openings

51 - 200 employees

📣 Marketing

🤖 Artificial Intelligence

🤝 B2B

💰 Venture Round on 2021-10

Marketing • Artificial Intelligence • B2B

Drips is a company that helps businesses engage with their consumers more effectively through AI-powered, conversational outreach. Their platform facilitates human-like two-way texting, scheduled calling, and voicemail messages, enhancing lead follow-up and qualification. By utilizing these technologies, Drips aims to improve communication and connection between companies and their customers.

📋 Description

• The Client Success Manager (CSM) works with mid-to-large enterprise accounts across various industries. • Establish themselves as a trusted advisor to drive successful client experience and support renewal and growth. • Lead Drips clients to achieve success metrics laid out for each campaign and address various business challenges through use of Drips campaigns. • Responsible for leading day-to-day client communication across their portfolio and delivering insightful performance reporting and analysis. • Engage in some performance troubleshooting, while appropriately delegating deeper investigations. • Execute job responsibilities within the framework of Drips Core Values. • Become an expert at campaign strategy and best practices for Drips campaigns, guidance towards realistic goals and success measures. • Utilize internal tools such as Salesforce and Tableau for campaign performance trends. • Own delivery of recurring performance reporting for client campaigns. • Own day-to-day client-facing communication and build relationships across client organizations. • Review Client Health scoring on a weekly basis and lead adjustments or escalations where needed.

🎯 Requirements

• At least 4 years of experience as an Enterprise CSM or Enterprise Project Manager (client-facing), delivering managed service strongly preferred. • Adept with Microsoft Office suite. • Fast learner of software (Salesforce, Tableau). • Experience or comfort with using Microsoft Teams and other messenger services to communicate. • Comfortable translating complex ideas and issues to an uninformed audience. • Must be able to translate data into actionable business insights related to clients’ business goals and strategy. • Ability to manage and support tasks and due dates for multiple clients at once. • Strong organizational skills. • Keen ability to pay attention to the details. • Exceptional verbal and written skills. • Must be able to build comfortable and positive relationships with customer team members at varying levels, up to Executive level. • Must be a self-starter able to work with limited supervision. • Ability to work independently as well as part of a team in a remote environment.

🏖️ Benefits

• Health insurance • Flexible work arrangements • Professional development opportunities