Client Success Manager

🕒 July 7

🏈 Ohio – Remote

🏈 Ohio – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 26%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Drips

WebsiteLinkedInAll Job Openings

51 - 200 employees

📣 Marketing

🤖 Artificial Intelligence

🤝 B2B

💰 Venture Round on 2021-10

Marketing • Artificial Intelligence • B2B

Drips is a company that helps businesses engage with their consumers more effectively through AI-powered, conversational outreach. Their platform facilitates human-like two-way texting, scheduled calling, and voicemail messages, enhancing lead follow-up and qualification. By utilizing these technologies, Drips aims to improve communication and connection between companies and their customers.

📋 Description

• Establish trusted-advisor relationships with mid-to-large enterprise accounts • Drive successful client experiences and support account renewal and growth • Lead clients toward campaign success metrics and address business challenges through Drips campaigns • Own day-to-day client communication across an assigned portfolio • Deliver performance reporting, analysis, trend insights, and optimization recommendations • Troubleshoot campaign performance and delegate deeper investigations appropriately • Become an expert in Drips campaign strategy, best practices, design, and performance analysis • Use Salesforce and Tableau to understand campaign performance trends • Gather information and strategy for new campaigns and guide clients in establishing realistic goals and success measures • Communicate design requirements to the production team through Salesforce cases • Lead campaign design, planning, and review with clients for approval • Own recurring performance reporting for client campaigns • Build relationships with business and IT/technical stakeholders • Adhere to response-time SLAs according to client account tier • Delegate client requests and investigations to Client Insights, Production, or Product/QA teams • Lead recurring client performance calls • Prepare for and lead recurring Monthly Strategic Calls and QBRs with the Account Manager • Advocate for customer needs internally • Own current-month revenue forecast updates based on account growth or contraction • Review client health scoring weekly and lead adjustments or escalations • Partner with the Account Manager on client health scoring alignment • Monitor client business goals, objectives, and organizational changes to identify expansion opportunities and proactively address challenges

🎯 Requirements

• At least 4 years of experience as an Enterprise CSM or Enterprise Project Manager in a client-facing role • Managed service delivery strongly preferred • Adept with Microsoft Office suite • Fast learner of software such as Salesforce and Tableau • Experience or comfort using Microsoft Teams and other messenger services • Ability to translate complex ideas and issues to an uninformed audience • Ability to translate data into actionable business insights related to clients’ business goals and strategy • Ability to manage tasks and due dates for multiple clients simultaneously • Strong organizational skills • Keen attention to detail • Exceptional verbal and written skills • Ability to build positive relationships with customer team members at varying levels, up to executive level • Self-starter able to work with limited supervision • Ability to work independently and as part of a team in a remote environment • Preferred: experience in affiliate marketing or lead generation, marketing campaign management, web-based SaaS products, growing tech companies, or performance marketing environments

🏖️ Benefits

• Fully remote work environment • Remote work flexibility • Opportunity to solve hard problems and grow your career • Work with a high-growth, well-funded company • Collaborative community and values-driven work environment