Director of Customer Success

🕒 August 31

🏈 Ohio – Remote

🏈 Ohio – Remote

⏰ Full Time

🔴 Lead

🏆 Customer Success

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Drips

WebsiteLinkedInAll Job Openings

51 - 200 employees

📣 Marketing

🤖 Artificial Intelligence

🤝 B2B

💰 Venture Round on 2021-10

Marketing • Artificial Intelligence • B2B

Drips is a company that helps businesses engage with their consumers more effectively through AI-powered, conversational outreach. Their platform facilitates human-like two-way texting, scheduled calling, and voicemail messages, enhancing lead follow-up and qualification. By utilizing these technologies, Drips aims to improve communication and connection between companies and their customers.

📋 Description

• Set the strategic direction, operational excellence, and team leadership of the Client Success function • Own executive-level relationships across the client portfolio • Drive revenue growth and retention strategy • Build scalable programs, frameworks, and mentorship structures for the Client Success team • Partner with Sales, Product, and senior leadership to represent the voice of the client and shape company-wide priorities • Lead and nurture executive, operational, and cross-functional client relationships • Identify upsell opportunities, prevent churn, and maximize client lifetime value • Influence product direction, roadmap priorities, and service enhancements • Build and optimize playbooks, enablement frameworks, and performance dashboards • Design and lead strategic QBRs and ABRs aligned with KPIs, outcomes, and platform value • Oversee high-impact client issue resolution and establish escalation protocols • Forecast revenue, headcount needs, and client health trends • Drive enterprise-level scalability, process maturity, and client-impact initiatives • Hire, mentor, and develop Senior Client Success Managers • Foster accountability, continuous learning, and outcome ownership through structured feedback and performance planning

🎯 Requirements

• Brief cover letter required, highlighting experience working in client-facing environments • Experience with performance-based or outcome-driven partnerships • Demonstrated ability to build strong client relationships • Demonstrated ability to show measurable value and support successful business outcomes