Implementation Architect

🔥 12 hours ago

🇨🇦 Canada – Remote

💵 $133k - $180k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏛️ Architect

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Dropbox

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2007

💼 Consulting

🏭 Manufacturing

📦 Logistics

Consulting • Manufacturing • Logistics

Dropbox is a cloud-based service that provides tools for storing, sharing, and accessing files across devices. It offers features such as document sharing, video review, automatic backups, and AI-driven scheduling. Dropbox also provides solutions for different sectors like teams, sales, marketing, and education, and industries including construction, media, technology, and manufacturing. With a focus on security, Dropbox ensures files are encrypted and protected against tampering. It offers integrations with various productivity tools and is trusted by major companies for efficient file management and collaboration.

📋 Description

• Own several concurrent customer implementations from kickoff through configuration, testing, go-live, and post-launch handoff • Translate agreed solution designs and customer requirements into clear implementation plans, milestones, dependencies, and acceptance criteria • Support enterprise identity and access use cases including SSO/SAML, SCIM, identity provisioning, and permission configuration • Lead customer implementation workshops, technical working sessions, status meetings, enablement sessions, and implementation handoffs • Troubleshoot implementation issues using established tools, documentation, and escalation paths • Identify when issues require support from Technical Architecture, Engineering, Security, Product, or Support • Document implementation decisions, configurations, testing results, risks, and handoff requirements for customers and internal teams • Use approved AI and technical tools for implementation documentation, troubleshooting, scripting, testing, and knowledge capture while maintaining output quality and accuracy • Contribute lessons learned, reusable documentation, and practical feedback from customer deployments

🎯 Requirements

• Hands-on experience implementing SaaS products • Ability to independently deliver standard and moderately complex implementations using established approaches • Experience implementing enterprise collaboration, content management, workflow automation, productivity, or adjacent SaaS platforms • Experience with content migration tools or large-scale data movement • Familiarity with scripting using Python, JavaScript, or a comparable language • Experience working with REST APIs, authentication models, webhooks, or integration platforms • Familiarity with AI-assisted technical workflows such as Cursor, Codex, Claude Code, or similar tools • Experience creating reusable implementation documentation, templates, or delivery playbooks

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