Senior Technical Program Manager – AI Delivery, Operations

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Duck Creek Technologies

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2000

☁️ SaaS

🏢 Enterprise

💰 $230M Private Equity Round on 2020-06

Insurance • SaaS • Enterprise

Duck Creek Technologies is a leading provider of comprehensive software solutions for the insurance industry, specifically focusing on property and casualty (P&C) insurance. Their platform offers a suite of core system solutions, including policy, billing, claims, and analytics. With a strong emphasis on low-code configurability, Duck Creek enables insurers to quickly implement changes and launch new products to meet market needs. The company also emphasizes partnerships with leading technology innovators to deliver enhanced customer experiences and streamline operations for insurers around the world.

📋 Description

• Lead delivery planning and execution across multiple concurrent software and AI-enabled product initiatives, including management of timelines, dependencies, risks, and operational readiness activities. • Coordinate cross-functional collaboration across Product Management, Engineering, Data, Security, Legal, Support, and business stakeholders to support successful delivery outcomes. • Establish and maintain delivery governance practices, operational cadences, reporting standards, and program communication processes across assigned initiatives. • Monitor program health indicators, delivery progress, operational risks, and release readiness activities; escalate issues and recommend mitigation strategies as appropriate. • Support implementation and continuous improvement of agile and product delivery practices appropriate to team maturity, operational complexity, and organizational objectives. • Partner with technical teams to translate architecture discussions, system dependencies, and implementation considerations into executable delivery plans and operational milestones. • Coordinate release readiness activities for AI-enabled products and capabilities, including deployment planning, operational support preparation, documentation alignment, and stakeholder communication. • Support operational adoption of AI-enabled development practices, tooling, and workflow improvements intended to improve delivery effectiveness and engineering efficiency. • Contribute to the refinement and execution of operational processes supporting AI lifecycle management, governance checkpoints, and production readiness activities. • Collaborate with engineering and data teams to support operational visibility into AI-related delivery metrics, technical dependencies, usage trends, and implementation risks. • Identify process inefficiencies, workflow gaps, and cross-functional coordination challenges; recommend and implement operational improvements to enhance delivery effectiveness. • Provide technical leadership, delivery guidance, mentoring, and knowledge sharing across teams and stakeholders within assigned areas of responsibility.

🎯 Requirements

• Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, or a related field, or equivalent additional years of relevant professional experience • 8+ years of experience in technical program management, software delivery management, agile delivery leadership, or related operational leadership roles • Experience leading complex cross-functional software delivery initiatives across distributed or global teams • Experience working with software development lifecycle (SDLC) methodologies, agile delivery practices, and product development operations • Experience supporting delivery of AI-enabled products, machine learning initiatives, data-intensive platforms, or workflow automation capabilities (preferred) • Familiarity with Knowledge Graph concepts, ontology frameworks, and LLM-enabled product capabilities (preferred) • Experience working alongside engineering, data engineering, machine learning engineering, or data science teams in a delivery coordination capacity (preferred) • Familiarity with cloud-based development environments, CI/CD pipelines, APIs, and distributed systems concepts (preferred) • Experience supporting operational governance, delivery reporting, or process improvement initiatives within product development organizations (preferred)

🏖️ Benefits

• Flexible work environment • Employer-sponsored health, dental, and vision benefits • Life and disability insurance • Retirement savings support, including an RRSP program (3% employer match) • Paid statutory holidays, vacation, and other paid leaves in accordance with applicable provincial standards • Employee Assistance Program (EAP)