Facility Revenue Manager, Ambulatory Surgery Centers

🕒 August 10

🌲 North Carolina – Remote

🌲 North Carolina – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💹 Revenue Operations

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Duke University Health System

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

📚 Education

💰 $129.6k Grant on 2022-12

Healthcare • Education

Duke University Health System is an academic health system (branded Duke Health) that delivers clinical care, patient services, research and education across multiple integrated divisions. Its offerings include clinical laboratories, primary care, homecare & hospice, patient revenue management, health technology solutions, and transport services such as Duke Life Flight. The organization emphasizes advancing health through patient care, workforce development, and innovation—summarized by its mission “Advancing Health Together”—and is recognized for safety, quality, and employer culture.

📋 Description

• Coordinate revenue cycle activities including charge capture, coding, charge entry, insurance follow-up, reimbursement analysis, scheduling, registration, check-in, and collections • Develop and use reports to track financial and operational performance across the revenue cycle • Review and recommend charge master and charge capture document updates to maximize reimbursement and support accurate billing • Identify revenue cycle problems, analyze data, select alternatives, and implement improvement solutions • Educate and train providers and staff on coding, charge capture, payer requirements, and revenue cycle issues • Serve as liaison among PRMO, DUHS, Duke Health Integrated Practice, clinical and administrative leadership, Maestro Care teams, and third-party payers • Design, redesign, test, validate, and maintain Maestro Care clinical and business workflows and application functionality related to charge capture and billing • Manage revenue cycle inquiries, ServiceNow tickets, charge review, claim edits, follow-up work queues, and charge corrections • Monitor key performance indicators, denial rates, write-offs, deleted charges, reimbursement, and scheduling-to-collections metrics • Research payer regulations and coordinate implementation of changing authorization, billing, claims, and LCD requirements • Lead revenue cycle collaboration, strategic planning, workgroups, meetings, communications, and training activities • Manage revenue enhancement and compliance projects, action plans, timelines, root-cause analyses, and cross-functional resources • Coordinate system setup and modifications for new services, including master files, charge codes, charge capture methods, charge router logic, claim logic, and post-go-live validation • Lead multidisciplinary teams in developing sustainable solutions to revenue cycle problems

🎯 Requirements

• Bachelor’s degree required • At least 6+ years of relevant healthcare experience required, preferably in Charge Integrity/Revenue Management • Strong leadership capabilities and demonstrated ability to lead, motivate, and collaborate with hospital leadership • Strong oral and written communication skills • Excellent problem-solving, analytical, and technical troubleshooting skills • Ability to prioritize and manage multiple projects concurrently • Ability to work on a flexible schedule • Strong research and documentation skills • Ability to work independently • Intermediate to expert proficiency in Microsoft Excel, PowerPoint, Teams, Word, Visio, and Outlook • Coding certification such as CCS, CPC, RHIA, or RHIT preferred • HFMA CHFP preferred • CRCR preferred • BSN RN preferred

🏖️ Benefits

• Equal Opportunity Employer • Reasonable accommodation information and provisions for requests • Community built on collaboration, innovation, creativity, and belonging