Client Success Manager

🔥 1 minute ago

🇨🇦 Canada – Remote

💵 $70.9k - $119.1k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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Dun & Bradstreet

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1841

💼 Consulting

📣 Marketing

💸 Finance

Consulting • Marketing • Finance

Dun & Bradstreet is a global provider of business decisioning data and analytics. They offer comprehensive information on businesses, providing insights and intelligence to facilitate commercial credit decisions, B2B marketing, and supply chain management. Their services are designed to help companies make informed decisions by offering a vast database of commercial data from around the world. Dun & Bradstreet is widely recognized for its Data Universal Numbering System (DUNS number), which is used to identify businesses globally.

📋 Description

• Serve as the single post-sales support point of contact for customers for value and impact conversations • Coordinate with internal teams including Delivery, Onboarding & Implementation, Product Teams, Value Adoption & Training, Data Advisory, Global Data Content, Technical Implementation Consultants/Solution Architects, and Customer Service • Document customer use cases, KPIs, user adoption, product utilization, and process flow in value touchpoints • Identify and coordinate customer training needs across the customer portfolio • Ensure delivery of contracted products and services meets or exceeds defined SLAs and KPIs • Facilitate additional customer support involving data advisory, technical implementation, solution architecture, customer service, technology, training, and escalation resources • Promote attendance at industry knowledge sessions when available • Provide backup support to Sales AEs and CSMs with contract management, forecasting, and negotiation as needed • Demonstrate Finance Solutions products to customers as needed

🎯 Requirements

• Experience with accessing/using a variety applications and systems: SFDC, KPI, BI Portal, OA/QTC, Sales Spot, Usage Reporting Systems • Strong demonstrated knowledge and acumen of enterprise product(s) set associated with business unit solutions • Strong written and verbal communication skills • Ability to document at a high level a Process Review and/or Process Map • 1–2 years of project management skills • Understanding of CFO, CPO, CCO and CMO personas • Bachelor’s degree • 5+ years of sales/sales support/client service/account management experience

🏖️ Benefits

• Commission eligible