Solutions Consultant

October 2

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Dutchie

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eCommerce • SaaS • Retail

Dutchie is a leading cannabis technology platform in North America, offering a comprehensive suite of solutions for cannabis dispensaries. The company provides tools like dispensary point of sale (POS) systems, e-commerce solutions, marketing and loyalty programs, payments integration, delivery management, and inventory management. Dutchie's platform is designed to enhance the cannabis shopping experience through features like SEO capabilities, personalized marketing, modernized e-commerce, and robust compliance tools to meet intense regulatory needs. With integrations to over 100 tech partners, Dutchie supports seamless operations for retailers, cultivators, and brands of any size, processing over $22 billion in annual transaction volume and facilitating 1 million daily transactions. Dutchie is committed to innovation, data privacy, and empowering cannabis businesses with reliable, user-friendly, and scalable technology.

501 - 1000 employees

🛍️ eCommerce

☁️ SaaS

🛒 Retail

📋 Description

• Provide exceptional post-sale support to Mid-Market and Enterprise customers, including troubleshooting and advising on technical use cases involving Dutchie’s API and SDK. • Serve as a trusted advisor to technology partners, supporting their integration and implementation questions. • Conduct customer trainings and workshops (on-site and virtual) to maximize product adoption and technical understanding. • Collaborate with customers to design Standard Operating Procedures (SOPs) aligned to workflows and industry best practices. • Identify and implement creative, technically sound solutions to address complex customer challenges. • Provide foundational SEO guidance to help customers improve discoverability and digital performance. • Stay up-to-date with Dutchie’s product features, updates, and roadmap; act as an internal and external subject matter expert. • Collect and share customer and partner insights to help shape product direction. • Influence product improvements as part of internal SME groups and ensure alignment with Customer Success and Sales teams. • Up to 20% travel for on-site customer engagements.

🎯 Requirements

• Bachelor’s degree or equivalent experience. • Technical aptitude with demonstrated ability to learn and support APIs, SDKs, and software integrations. • Fundamental knowledge of SEO best practices and digital optimization. • Experience in a similar role at a technology or software company, ideally within SaaS or e-commerce. • Strong understanding of the cannabis industry and regulatory environment (preferred). • Excellent communication, presentation, and relationship-building skills. • Creative problem-solving mindset and ability to translate complex technical concepts for non-technical audiences. • Self-motivated, collaborative, and comfortable working independently. • Willingness to travel up to 15%.

🏖️ Benefits

• Full medical benefits including dental and vision plans to ensure you always have the best care. • Equity packages in the form of stock options to all employees. • Technology (hardware, software, reading materials, etc..) allowance • Flexible vacation and sick days